Capita reviews

3.0

41% would recommend to a friend

(8,153 total reviews)
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Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,153 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Sep 6, 2017

CAS Ireland

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some decent talented people working there in various departments , location in Dublin is good and some good work experience

Cons

extremely frustrating place to work and senior department members who should not be managing people. Culture unlikely to change with new owners . Turnover is high .

1.0
Aug 23, 2017
Recommend
CEO approval
Business Outlook

Pros

The people on my team and my manager is great, but the company is awful

Cons

I was paid a full time wage whilst working part time from April 2017. Capita put the wrong tax code in so it disguised that I was being over paid. They also never gave me access to my pay slips until July. As soon as I got access, I told them what happened. They took all of my pay for the next two months and also took my tax back which they are not legally entitled to do. They will cut corners legally where they can to get as much money out of you. This hasn't just happened to me, this has happened to 7 people just on my team alone. Do not work for these guys unless you are desperate and DO NOT work for them if you have kids. You won't be able to feed them when they take your pay. I'm now getting out as soon as my notice is up.

1.0
Jun 20, 2017

Abysmal

Recommend
CEO approval
Business Outlook

Pros

Absolutely none if you have any integrity ! the offices are awful, they never fix anything.

Cons

Clueless senior management, an FD who literally can't count, different departments who compete against each other, Recruitment freezes, a security company who insist everyone who joins has to be fully vetted therefore waiting weeks. You will be surrounded by muppets, muppets who have been there for years and ca't go anywhere else.

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Capita Response
8y
We're sorry to hear that you feel this way. As you will be aware, there is an Employee Excellence team in place who are there to address any concerns you have around your work environment including facilities. Regarding your other issues, please speak with your Line Manager who will be able to review these with you and raise further on your behalf.
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Glassdoor has 8,869 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.