Capita reviews

3.0

41% would recommend to a friend

(8,154 total reviews)
avatar

Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,154 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Sep 16, 2014

Terrible, terrible managers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of opportunity to get broad experience in the field, if you've got some talent this can be well recognised.

Cons

Some extremely poor managers ruining the experience for those with ability. Not a great company for cutting out dead wood, consequently you'll run into a lot. There's a real culture of cronyism. A lot of managers are from a call centre background, and don't really know how to manage anything else.

1.0
Jul 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Colleagues pleasant to work with. If you can take being shouted at then I suppose there are good opportunities for advancement as staff turnover is stratospheric

Cons

There's a nasty bullying culture that comes right down from the top. I have sat in meetings where senior managers have been shouted at. This has resulted in a staff turnover of over 60% in the IT department in the year I was there. They also underinvest in their systems (how they manage to keep their FCA approval I'll never know) so they fail a lot and there is continual pressure to fire-fight.

Viewing 130 - 132 of 8,154 Reviews

Glassdoor has 8,870 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.