Everything is all about numbers. How many calls you take. How quickly you can dump the client off the phone. How much extra you can sell the client is far more valued than what you can actually assist the customer with. Was told to stop ending the call with "is there anything else I can help you with?" because people could tell I meant it and actually wanted me to deal with another issue. Motto was basically ONE AND DONE.... You had to do a sales offer even though the client ONLY wanted customer service, then you helped with a single problem and then got them off the phone in 189 seconds!! You fixed one problem or issue only and got rid of them. Night shift pays the best but you deal with a lot of computers issues that can take way longer than 189 seconds to clear up. Highly stressful. unless you are one of those people who really don't care about truly helping others anyway. The other real objection is nothing ever stays the same 2 weeks in a row. Someone gets a brainy idea about a service or new way to handle an issue and they inplement and then cancel half the time without any advance warning. Really frustrating to both reps and clients.Our team had only 5 monthly meetings in 12 months ! How does that help the reps do their jobs properly? Frustration level very high.In the 2 years I was there only 4 people were left from our original 32 member class.
