Is Concentrix a good company to work for as a Inbound Customer Service Agent?

Inbound Customer Service Agent professionals working at Concentrix have rated their employer with 3.0 out of 5 stars in 40 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Inbound Customer Service Agent Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Agent interview questions at Concentrix .

Does Concentrix pay Inbound Customer Service Agent employees well?

Inbound Customer Service Agent professionals rate their compensation and benefits at Concentrix with 2.8 out of 5 stars based on 40 anonymously submitted employee reviews. This is 25% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service Agent salaries at Concentrix.

How happy are Inbound Customer Service Agent professionals working at Concentrix?

49% of Inbound Customer Service Agent employees at Concentrix would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Inbound Customer Service Agent professionals have also rated Concentrix with a 2.5 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.3 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1840) , Agente De Atendimento (1637) , Customer Service Advisor (1429) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

"work from home and its good" ((in 1259 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1123 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1116 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 877 reviews)); "Good and very good environment" ((in 840 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2964 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2054 reviews)); "Low pay and quite stressful" ((in 1236 reviews)); "Extended working hours" ((in 329 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 320 reviews))

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Concentrix

Concentrix Inbound Customer Service Agent reviews

3.0

49% would recommend to a friend

(40 total reviews)

Chris Caldwell

38% approve of CEO

37% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (40 reviews)

Ratings by demographic groups

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Inbound Customer Service Agent employees have rated Concentrix with 3.0 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Inbound Customer Service Agent professionals have an average working experience there. Concentrix is rated 22% below average by Inbound Customer Service Agent professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

40 reviews

4.0

Dec 1, 2020

Honest Review

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pto is convenient for emergencies

Cons

The merit increases are not as impactful

2.0

Oct 10, 2020

Expect a lot

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

Good support , good training

Cons

Pay could be better long hours

5.0

Aug 23, 2020

Great company

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Incentive pay on certain hours and sale calls

Cons

You are just taking phone call after phone call and it gets boring.

Concentrix Response

Thank you for your review! We appreciate the time you gave Concentrix and wish you the best moving forward!

Viewing 34 - 36 of 40 Reviews

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Concentrix Inbound Customer Service Agent reviews

Company ratings over time

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Honest Review

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Great company

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