Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Concentrix

      Engaged Employer

      Concentrix Inbound Customer Service Agent reviews

      3.0

      49% would recommend to a friend

      (40 total reviews)
      avatar

      Chris Caldwell

      38% approve of CEO

      37% positive business outlook

      Ratings by demographic groups

      Inbound Customer Service Agent employees have rated Concentrix with 3.0 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Inbound Customer Service Agent professionals have an average working experience there. Concentrix is rated 22% below average by Inbound Customer Service Agent professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      40 reviews
      1.0
      May 8, 2025

      Terrible place to work

      Inbound customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Being able to work from home.

      Cons

      The pay is $3 lower than other companies for the SAME job, their work life balance is poor and they are not flexible at all with schedules, even when you have important family events or emergencies, they will still penalize you. You are expected to work all types of crazy hours with little to no time off allowed, even during slow times. Their system is outdated and has many issues daily. There was always a system or several systems that would be down and they would blame you for not being able to work around these outages with THEIR faulty system. Their platform is also outdated compared to others and the functionality is terrible. All around they need a total revamp of their systems and policies, or there will continue to be a high turnover. I started with over 30 people, and 24 quit within 3-4 months of being hired. Do Not Work For This Company!!!

      avatar
      Concentrix Response
      9mo
      Thank you for sharing some of the pros and cons you've experienced on the team. We're consistently trying to make sure there are no barriers to stand in your way. With that being said, thank you for providing us with specific ways we can be a better company to work for. It means a lot that you took the time to inform us on what's working and what's not!
      4.0
      Apr 8, 2025

      New employee

      Inbound customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      They cover your medical aid.

      Cons

      The booking, and taking of transport for you to go home when working late can be quite chaotic on your first day. The can be vexing since you’re new and don’t yet know your way around things.

      avatar
      Concentrix Response
      1y
      Thank you so much for sharing your experience with us! We're really happy to hear that you’re enjoying the medical aid coverage and had a great interaction with our recruiter and HR team. We know that transport on your first day can feel a bit confusing while you’re still getting settled, and your feedback is super helpful in making that process better for future team members. We're here to make your journey with us as smooth and comfortable as possible. If you ever have any questions or ideas, don’t hesitate to reach out. Welcome to Concentrix! And remember, your Team Leader is always ready to help if you need any support or clarity along the way.
      Viewing 1 - 3 of 40 Reviews
      Related searches: Concentrix Inbound Customer Service Agent jobs | Concentrix Inbound Customer Service Agent salaries | Concentrix benefits | Concentrix interviews
      Concentrix reviewsConcentrix Inbound Customer Service Agent reviews

      Glassdoor has 57,481 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.