Is Concentrix a good company to work for as a Inbound Customer Service Agent?

Inbound Customer Service Agent professionals working at Concentrix have rated their employer with 3.0 out of 5 stars in 40 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Inbound Customer Service Agent Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Agent interview questions at Concentrix .

Does Concentrix pay Inbound Customer Service Agent employees well?

Inbound Customer Service Agent professionals rate their compensation and benefits at Concentrix with 2.8 out of 5 stars based on 40 anonymously submitted employee reviews. This is 25% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service Agent salaries at Concentrix.

How happy are Inbound Customer Service Agent professionals working at Concentrix?

49% of Inbound Customer Service Agent employees at Concentrix would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Inbound Customer Service Agent professionals have also rated Concentrix with a 2.5 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.3 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1839) , Agente De Atendimento (1637) , Customer Service Advisor (1429) , Customer Service Representative (CSR) (1290) , Advisor (960) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (404)

What are the pros of working at Concentrix according to real employee reviews?

"work from home and its good" ((in 1261 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1131 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1125 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 887 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 857 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 3000 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2074 reviews)); "Very demanding and low very low pay" ((in 1222 reviews)); "Bad Managers that I report to" ((in 521 reviews)); "Extended working hours" ((in 326 reviews))

Concentrix Inbound Customer Service Agent reviews

3.0

49% would recommend to a friend

(40 total reviews)

Chris Caldwell

38% approve of CEO

37% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (40 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Inbound Customer Service Agent employees have rated Concentrix with 3.0 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Inbound Customer Service Agent professionals have an average working experience there. Concentrix is rated 22% below average by Inbound Customer Service Agent professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

40 reviews

3.0

Oct 7, 2024

Fine for what it is

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's a call center, they don't expect much

Cons

They don't give much because they don't expect much

Concentrix Response

1y

Thank you for your review! We appreciate you taking your time to share your experience and hope you will always feel open to sharing with us.

5.0

Aug 22, 2024

Bonne ambiance

Inbound call center agent

Recommend

CEO approval

Business Outlook

Pros

-Bonne ambiance -opportunité d'évolution -bonnes conditions de travail

Cons

-montant des primes -horaire de samedi (pour certains projets)

Concentrix Response

1y

Nous apprécions vraiment cet excellent retour ! Nous pensons que nous avons quelque chose de vraiment spécial chez Concentrix et c'est génial d'entendre que vous le pensez aussi. Nous apprécions également vos commentaires sur les domaines dans lesquels nous pouvons nous améliorer. N'hésitez pas à contacter notre équipe des ressources humaines chaque fois que vous souhaitez partager vos suggestions

5.0

Jul 23, 2024

my 1yr journey with cnx

Inbound call center agent

Recommend

CEO approval

Business Outlook

Pros

I'm very thankful for the opportunity to work with cnx, for my 1 yr experience with cnx was very challenging and so much fun at the same time, people are friendly,environment are healthy as well, they help me to grow my career and experience and still counting for more things to learn thank you cnx G5

Cons

my downsides is just when it comes to transportation because it too much expensive for me the amount of 164 back and forth.

Concentrix Response

1y

We appreciate you taking the time to share your positive experience, as well as the things that should be improved. Thank you!

Viewing 4 - 6 of 40 Reviews

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Jobs at Concentrix

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Concentrix Inbound Customer Service Agent reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Fine for what it is

Bonne ambiance

my 1yr journey with cnx

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