Is Concentrix a good company to work for as a Inbound Customer Service Agent?

Inbound Customer Service Agent professionals working at Concentrix have rated their employer with 3.0 out of 5 stars in 40 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Inbound Customer Service Agent Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Agent interview questions at Concentrix .

Does Concentrix pay Inbound Customer Service Agent employees well?

Inbound Customer Service Agent professionals rate their compensation and benefits at Concentrix with 2.8 out of 5 stars based on 40 anonymously submitted employee reviews. This is 25% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service Agent salaries at Concentrix.

How happy are Inbound Customer Service Agent professionals working at Concentrix?

49% of Inbound Customer Service Agent employees at Concentrix would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Inbound Customer Service Agent professionals have also rated Concentrix with a 2.5 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.3 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1839) , Agente De Atendimento (1637) , Customer Service Advisor (1429) , Customer Service Representative (CSR) (1290) , Advisor (960) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (404)

What are the pros of working at Concentrix according to real employee reviews?

"work from home and its good" ((in 1261 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1131 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1125 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 887 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 857 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 3000 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2074 reviews)); "Very demanding and low very low pay" ((in 1222 reviews)); "Bad Managers that I report to" ((in 521 reviews)); "Extended working hours" ((in 326 reviews))

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Concentrix

Concentrix Inbound Customer Service Agent reviews

3.0

49% would recommend to a friend

(40 total reviews)

Chris Caldwell

38% approve of CEO

37% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (40 reviews)

Ratings by demographic groups

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Inbound Customer Service Agent employees have rated Concentrix with 3.0 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Inbound Customer Service Agent professionals have an average working experience there. Concentrix is rated 22% below average by Inbound Customer Service Agent professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

40 reviews

3.0

Jul 19, 2023

Good

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits and Incentives that’s it

Cons

Management yes yes yes yes

4.0

May 19, 2023

Concentrix

Inbound sales agent

Recommend

CEO approval

Business Outlook

Pros

Workplace is good and friendly

Cons

Working hours is very long

Concentrix Response

It's great to hear that you enjoyed your time at Concentrix. Thank you for your contributions during your employment and we wish you all the best!

4.0

Apr 30, 2023

good

Inbound call center agent

Recommend

CEO approval

Business Outlook

Pros

good enviroment in the workig place

Cons

too much pressure in the working place

Concentrix Response

We appreciate you sharing your thoughts with us. Thanks!

Viewing 13 - 15 of 40 Reviews

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Jobs at Concentrix

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Ashley, OH

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Concentrix reviews FAQs

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Concentrix Inbound Customer Service Agent reviews

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good

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