Is Concentrix a good company to work for as a Inbound Customer Service Agent?

Inbound Customer Service Agent professionals working at Concentrix have rated their employer with 3.0 out of 5 stars in 40 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Inbound Customer Service Agent Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Agent interview questions at Concentrix .

Does Concentrix pay Inbound Customer Service Agent employees well?

Inbound Customer Service Agent professionals rate their compensation and benefits at Concentrix with 2.8 out of 5 stars based on 40 anonymously submitted employee reviews. This is 25% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service Agent salaries at Concentrix.

How happy are Inbound Customer Service Agent professionals working at Concentrix?

49% of Inbound Customer Service Agent employees at Concentrix would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Inbound Customer Service Agent professionals have also rated Concentrix with a 2.5 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.3 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1839) , Agente De Atendimento (1637) , Customer Service Advisor (1429) , Customer Service Representative (CSR) (1290) , Advisor (960) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (404)

What are the pros of working at Concentrix according to real employee reviews?

"work from home and its good" ((in 1261 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1131 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1125 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 887 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 857 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 3000 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2074 reviews)); "Very demanding and low very low pay" ((in 1222 reviews)); "Bad Managers that I report to" ((in 521 reviews)); "Extended working hours" ((in 326 reviews))

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Concentrix

Concentrix Inbound Customer Service Agent reviews

3.0

49% would recommend to a friend

(40 total reviews)

Chris Caldwell

38% approve of CEO

37% positive business outlook

Ratings by category

3.3

Culture & values

3.3

Diversity & inclusion

3.1

Career opportunities

2.9

Senior management

2.8

Compensation and benefits

2.5

Work/Life balance

Inbound Customer Service Agent employees have rated Concentrix with 3.0 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Inbound Customer Service Agent professionals have an average working experience there. Concentrix is rated 22% below average by Inbound Customer Service Agent professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

40 reviews

3.0

Apr 27, 2023

Review

Inbound call center agent

Recommend

CEO approval

Business Outlook

Pros

Great pay Easy job Great team leads

Cons

Won't accept child's doctor/hospital notes Not flexible with appointments Not in the same computer Always moving

Concentrix Response

Thank you for leaving this review for us. We really need to hear about the things that staff feel are going great, and also what they think could make our staff experience better. At Concentrix, we are constantly looking for ways to improve the way we serve our staff, so we appreciate this feedback. If you have any other suggestions about things you'd like to see done a bit differently feel free to chat with your leadership team or send us an email at employer.brand@concentrix.com and we can pass on your feedback to the right person for you.

5.0

Jan 29, 2023

Great

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

It is a Goal oriented company.

Cons

The company is Short staff of Management

Concentrix Response

We really appreciate this feedback! It's great to hear you were satisfied with your work experience. We are always looking for ways to improve our leadership teams for our staff members all across the globe, so thank you again for the review.

2.0

Oct 28, 2022

Unorganized Management

Inbound call center agent

Recommend

CEO approval

Business Outlook

Pros

Provided tools and paid training, easy money for entry-level positions, promote from within.

Cons

No work/life balance as shifts are bid, so if you're lucky you'll get your shift of choice every certain timeframe Many contradictories. Management is all over the place, everyone tried to imply the "rules" but no communications between them.

Concentrix Response

Hello, thanks for great feedback! We share all of our reviews with our leadership teams each month to consider what is needed to further our fanatical career experience, so please know that your voice makes a difference. Thank you!

Viewing 16 - 18 of 40 Reviews

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Concentrix Inbound Customer Service Agent reviews

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Great

Unorganized Management

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