Is Concentrix a good company to work for as a Inbound Customer Service Agent?

Inbound Customer Service Agent professionals working at Concentrix have rated their employer with 3.0 out of 5 stars in 40 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Inbound Customer Service Agent Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Agent interview questions at Concentrix .

Does Concentrix pay Inbound Customer Service Agent employees well?

Inbound Customer Service Agent professionals rate their compensation and benefits at Concentrix with 2.8 out of 5 stars based on 40 anonymously submitted employee reviews. This is 25% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service Agent salaries at Concentrix.

How happy are Inbound Customer Service Agent professionals working at Concentrix?

49% of Inbound Customer Service Agent employees at Concentrix would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Inbound Customer Service Agent professionals have also rated Concentrix with a 2.5 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.3 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1840) , Agente De Atendimento (1637) , Customer Service Advisor (1429) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (404)

What are the pros of working at Concentrix according to real employee reviews?

"work from home and its good" ((in 1261 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1131 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1125 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 887 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 857 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 3000 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2074 reviews)); "Very demanding and low very low pay" ((in 1222 reviews)); "Bad Managers that I report to" ((in 521 reviews)); "Extended working hours" ((in 326 reviews))

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Concentrix

Concentrix Inbound Customer Service Agent reviews

3.0

49% would recommend to a friend

(40 total reviews)

Chris Caldwell

38% approve of CEO

37% positive business outlook

Ratings by category

3.3

Culture & values

3.3

Diversity & inclusion

3.1

Career opportunities

2.9

Senior management

2.8

Compensation and benefits

2.5

Work/Life balance

Inbound Customer Service Agent employees have rated Concentrix with 3.0 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Inbound Customer Service Agent professionals have an average working experience there. Concentrix is rated 22% below average by Inbound Customer Service Agent professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

40 reviews

4.0

Oct 9, 2022

Love place to work

Inbound sales agent

Recommend

CEO approval

Business Outlook

Pros

Competitive Salary and a great environment

Cons

None that I can think of

1.0

Jun 22, 2022

Only if desperate for a short period of time

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

If you need a job urgently with pay

Cons

Hours, pay, hostile work environment, micro management, lack of appreciation and the list goes on.

Concentrix Response

Dear ex-colleague, sorry you did not have a good experience in Concentrix. Thank you for your feedback. We have taken this onboard and will pass it back to our management team. All the best for your future!

4.0

Apr 21, 2022

Having a good Multinational company experience with Concentrix. It's a reputed company with lots of process.

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

It has a good job security to their employees

Cons

I don't see any cons as such

Viewing 19 - 21 of 40 Reviews

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Customer Service Representative (On-Site)

Customer Service Representative (On-Site)

Customer Service / Inside Sales Representative (On-Site)

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Concentrix

Concentrix Inbound Customer Service Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Love place to work

Only if desperate for a short period of time

Having a good Multinational company experience with Concentrix. It's a reputed company with lots of process.

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