Concentrix Inbound Technical Support reviews

2.9

65% would recommend to a friend

(47 total reviews)
avatar

Chris Caldwell

51% approve of CEO

60% positive business outlook

Inbound Technical Support employees have rated Concentrix with 2.9 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Inbound Technical Support professionals have an average working experience there. Concentrix is rated 25% below average by Inbound Technical Support professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

47 reviews
2.0
Dec 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Short term easy money Good fun Competitive environment Some opportunity for growth

Cons

Stressful reactive environment rather than proactive probably due to nature of contracted business. Training and hiring process simply too easy going leading to lack of quality hence bad public image through word of mouth particularly around north Belfast. Furthermore, multiple stories about people being underpaid, bonus being stripped undeservingly sick pay avoided and even maternity pay not being paid when individuals have been told they will be complete regardless of turnover rate employees will keep leaving if they feel they aren’t trusted. Also referral systems promising monetary reward again not actually following through with what was said to the employee ; HR and budgeting seem awful however this can’t be blamed on individual campaigns.

5.0
Aug 7, 2019
Recommend
CEO approval
Business Outlook

Pros

I have been with the company for a year. So far I love it. If it were not for the Team Leads who encouraged me I probably would not be where I am now. I was in a tough spot but I am climbing my way out by leaps and bounds. When they promote they choose the most qualified for the position. They are more than fair with development opportunities. Right now they are offering OT and most jobs I would have turned the offer down but for Concentrix I was ready to do it all. From leadership to my teammates its one big family!!

Cons

I can't really think of any.

avatar
Concentrix Response
6y
Hello, and thank you for stopping by to leave this feedback! It's great to hear your thoughts on your career path here. We love watching our people grow as we grow. At Concentrix, we are always looking for ways to improve our people and help them grow professionally, so your review really helps us out! Good luck throughout the rest of your career journey.
2.0
Sep 14, 2018
Recommend
CEO approval
Business Outlook

Pros

Solid Stepping stone position for young employees Helpful but overworked Management

Cons

Poor work-life balance. 3rd Party Contact Center, with no communication from first party ownership Mediocre Incentives/Benefits.

Viewing 43 - 45 of 47 Reviews

Glassdoor has 57,469 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.