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      Concentrix

      Engaged Employer

      Concentrix Inbound Technical Support reviews

      2.9

      65% would recommend to a friend

      (47 total reviews)
      avatar

      Chris Caldwell

      51% approve of CEO

      60% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Culture & values

      2.9

      Compensation and benefits

      2.7

      Senior management

      2.6

      Career opportunities

      2.3

      Work/Life balance

      Inbound Technical Support employees have rated Concentrix with 2.9 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Inbound Technical Support professionals have an average working experience there. Concentrix is rated 25% below average by Inbound Technical Support professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      47 reviews
      1.0
      May 8, 2025

      Terrible place to work

      Inbound customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Being able to work from home.

      Cons

      The pay is $3 lower than other companies for the SAME job, their work life balance is poor and they are not flexible at all with schedules, even when you have important family events or emergencies, they will still penalize you. You are expected to work all types of crazy hours with little to no time off allowed, even during slow times. Their system is outdated and has many issues daily. There was always a system or several systems that would be down and they would blame you for not being able to work around these outages with THEIR faulty system. Their platform is also outdated compared to others and the functionality is terrible. All around they need a total revamp of their systems and policies, or there will continue to be a high turnover. I started with over 30 people, and 24 quit within 3-4 months of being hired. Do Not Work For This Company!!!

      avatar
      Concentrix Response
      8mo
      Thank you for sharing some of the pros and cons you've experienced on the team. We're consistently trying to make sure there are no barriers to stand in your way. With that being said, thank you for providing us with specific ways we can be a better company to work for. It means a lot that you took the time to inform us on what's working and what's not!
      Viewing 1 - 3 of 47 Reviews
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      Concentrix reviewsConcentrix Inbound Technical Support reviews

      Glassdoor has 57,437 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.