Is Concentrix a good company to work for as a Inbound Technical Support?

Inbound Technical Support professionals working at Concentrix have rated their employer with 2.9 out of 5 stars in 47 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Inbound Technical Support Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Inbound Technical Support interview questions at Concentrix .

Does Concentrix pay Inbound Technical Support employees well?

Inbound Technical Support professionals rate their compensation and benefits at Concentrix with 2.9 out of 5 stars based on 47 anonymously submitted employee reviews. This is 21.5% worse than the company average rating for salary and benefits. Find out more about Inbound Technical Support salaries and benefits at Concentrix .

How happy are Inbound Technical Support professionals working at Concentrix?

65% of Inbound Technical Support employees at Concentrix would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Inbound Technical Support professionals have also rated Concentrix with a 2.3 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.2 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5488) , Team Leader (1849) , Agente De Atendimento (1630) , Customer Service Advisor (1438) , Customer Service Representative (CSR) (1284) , Advisor (963) , Customer Service Agent (748) , Customer Service (642) , Technical Support Engineer (637) , Technical Support (622) , Operations Manager (587) , Content Moderator (551) , Assistant Manager (537) , Customer Advisor (432) , Sales Advisor (407)

What are the pros of working at Concentrix according to real employee reviews?

"it is good for work from home" ((in 1257 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1150 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1116 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 908 reviews)); "Good environment and security services is good" ((in 852 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2943 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2053 reviews)); "Low pay and quite stressful" ((in 1211 reviews)); "Extended working hours" ((in 335 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 316 reviews))

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Concentrix

Concentrix Inbound Technical Support reviews

2.9

65% would recommend to a friend

(47 total reviews)

Chris Caldwell

51% approve of CEO

60% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

2.9

Compensation and benefits

2.7

Senior management

2.6

Career opportunities

2.3

Work/Life balance

Inbound Technical Support employees have rated Concentrix with 2.9 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Inbound Technical Support professionals have an average working experience there. Concentrix is rated 25% below average by Inbound Technical Support professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

47 reviews

3.0

Dec 19, 2024

Thank you for taking the time to share your feedback. We are delighted to hear that you appreciate the additional benefits we offer, such as medical aid and insurance, as well as our positive work culture. At Concentrix, we continuously strive to provide a supportive and rewarding environment for all our employees. This year we will be launching some new and exciting benefits, please keep an eye on your internal communications newsletters for our latest updates! We are sorry to hear about your concerns regarding management and working hours. Your feedback is valuable to us, and we will take it into consideration as we work towards improving the experience for our game changers. We're committed to making Concentrix a great place to work for everyone.

3.0

Oct 7, 2024

Fine for what it is

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's a call center, they don't expect much

Cons

They don't give much because they don't expect much

Concentrix Response

Thank you for your review! We appreciate you taking your time to share your experience and hope you will always feel open to sharing with us.

5.0

Jun 20, 2024

Onboarding

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

Medical aid Work culture Good management Pay is good Good environment

Cons

Rotational shifts Small canteen No WIFI Not disability friendly In house nurse has limited services

Concentrix Response

We're open to constructive feedback, even if it stings a little because we’re always on the lookout for ways to improve. Reviews like this give us a window into what’s working and what isn’t. We are very grateful that you have chosen to be part of the Concentrix team and we appreciate the impact you make, which includes sharing your thoughts here on Glassdoor. Thank you!

Viewing 7 - 9 of 47 Reviews

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