Concentrix Inbound Technical Support reviews

2.9

65% would recommend to a friend

(47 total reviews)
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Chris Caldwell

51% approve of CEO

60% positive business outlook

Inbound Technical Support employees have rated Concentrix with 2.9 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Inbound Technical Support professionals have an average working experience there. Concentrix is rated 25% below average by Inbound Technical Support professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

47 reviews
4.0
Apr 8, 2025

New employee

Recommend
CEO approval
Business Outlook

Pros

They cover your medical aid.

Cons

The booking, and taking of transport for you to go home when working late can be quite chaotic on your first day. The can be vexing since you’re new and don’t yet know your way around things.

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Concentrix Response
1y
Thank you so much for sharing your experience with us! We're really happy to hear that you’re enjoying the medical aid coverage and had a great interaction with our recruiter and HR team. We know that transport on your first day can feel a bit confusing while you’re still getting settled, and your feedback is super helpful in making that process better for future team members. We're here to make your journey with us as smooth and comfortable as possible. If you ever have any questions or ideas, don’t hesitate to reach out. Welcome to Concentrix! And remember, your Team Leader is always ready to help if you need any support or clarity along the way.
3.0
Mar 1, 2025

None

Recommend
CEO approval
Business Outlook

Pros

Medical aid, provident fund and 1 hour lunch break

Cons

Long hours, high call volume

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Concentrix Response
1y
Thank you for taking the time to share your experience with us. We’re glad to hear that you appreciate the benefits such as medical aid, provident fund, and perks. Your insights regarding the long hours and high call volume are important, and we understand how challenging that can be. We have mental health support through many channels to support our game changers. Our mental wellness partner, Momentum, is one of them. You can reach out directly to them at 0800 22 9355. We appreciate your suggestion for onsite or virtual therapy support, we do have a nurse on site who you can visit anytime. Mental well-being is a priority, and we are actively exploring ways to provide additional resources for our team. Your voice matters, and we’re committed to creating a supportive environment for everyone at Concentrix.
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Glassdoor has 57,436 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.