Is Concentrix a good company to work for as a Inbound Technical Support?

Inbound Technical Support professionals working at Concentrix have rated their employer with 2.9 out of 5 stars in 47 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Inbound Technical Support Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Inbound Technical Support interview questions at Concentrix .

Does Concentrix pay Inbound Technical Support employees well?

Inbound Technical Support professionals rate their compensation and benefits at Concentrix with 2.9 out of 5 stars based on 47 anonymously submitted employee reviews. This is 21.5% worse than the company average rating for salary and benefits. Find out more about Inbound Technical Support salaries at Concentrix.

How happy are Inbound Technical Support professionals working at Concentrix?

65% of Inbound Technical Support employees at Concentrix would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Inbound Technical Support professionals have also rated Concentrix with a 2.3 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.2 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5505) , Team Leader (1839) , Agente De Atendimento (1637) , Customer Service Advisor (1429) , Customer Service Representative (CSR) (1290) , Advisor (960) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (642) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (404)

What are the pros of working at Concentrix according to real employee reviews?

"it is good for work from home" ((in 1256 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1117 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1114 reviews)); "Offer good benefits and HR is very nice and they are most of the time people focused." ((in 907 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 852 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2962 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2049 reviews)); "Very demanding and low very low pay" ((in 1233 reviews)); "Extended working hours" ((in 336 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 316 reviews))

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Concentrix

Concentrix Inbound Technical Support reviews

2.9

65% would recommend to a friend

(47 total reviews)

Chris Caldwell

51% approve of CEO

60% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

2.9

Compensation and benefits

2.7

Senior management

2.6

Career opportunities

2.3

Work/Life balance

Inbound Technical Support employees have rated Concentrix with 2.9 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Inbound Technical Support professionals have an average working experience there. Concentrix is rated 25% below average by Inbound Technical Support professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

47 reviews

1.0

Jun 22, 2022

Only if desperate for a short period of time

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

If you need a job urgently with pay

Cons

Hours, pay, hostile work environment, micro management, lack of appreciation and the list goes on.

Concentrix Response

Dear ex-colleague, sorry you did not have a good experience in Concentrix. Thank you for your feedback. We have taken this onboard and will pass it back to our management team. All the best for your future!

4.0

Apr 21, 2022

Having a good Multinational company experience with Concentrix. It's a reputed company with lots of process.

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

It has a good job security to their employees

Cons

I don't see any cons as such

2.0

Apr 3, 2022

Fine for a short period.

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

>can make bonuses >easy way to make money for short period

Cons

>shift patterns bad, no sense of structure, poor work life balance >no support for mental health at all > high staff turnover > stressful work, did not get paid enough to deal with types of calls received

Viewing 22 - 24 of 47 Reviews

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Concentrix Inbound Technical Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Only if desperate for a short period of time

Having a good Multinational company experience with Concentrix. It's a reputed company with lots of process.

Fine for a short period.

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