Pros
The People you meet - they won't stay there long though.
Cons
I would rate this company 0 if I could. I worked at this company for 2 years and 6 months. You are promised a development through the ranks within 1 year if you meet that stats required. In the 2 years and 6 months. I was given 1 opportunity to progress to the next level. Which happened to align with my preexisting leave so I had to decline. The rostering is appalling. The rosters are based on metrics and customer satisfaction surveys. Which makes it close to impossible to form any kind of balance. You could be working mornings one week and then closes the next. The support team have a low level of professionalism. They socialise with advisors outside of work and create cliques that make it impossible to see change implemented when some advisors get treated differently to those who lay low. They expect you to come in excessively early to turn on computers and log in and set up systems that can take 30 minutes on days that computers are slower turning on. Computers get wiped so any personalisation on accounts like keyboard shortcuts or saved number usernames must be remembered. Bathroom breaks are limited to 4 minutes a day. This includes any time off phones to fill up water bottles or to have a breather after a difficult call. Metrics can be difficult to meet and systems to put in place to make it easier such as text replacements get wiped from the computer account. Customer satisfaction surveys are a joke. There is potential to receive surveys that explicitly mention you by name and that you did a good job however the previous advisor did not, you will still be coached to that call and made to feel like you are stupid for missing things on calls when the call went without a hitch and any normal person would have taken the call the same way. The support staff will sit there for 30 minutes analysing your call and trying to find something you did wrong to pin you for it. If it takes that long to find what was done wrong or to find a procedure that should have been followed it should not be expected for an advisor who is also working with a customer to know that sort of information on the spot. Hot desking is also a very unpleasant experience. During times of mass employment from the company it is very hard for a tenured person to find a seat (cue another 10 minutes before your start time). And when you do find one it is often covered in dust or coffee stains and the mouse is filthy. As a result attendance level is poor site wide because the conditions are disgusting. Whenever a new wave of new hires start - expect to get sick because it goes through the whole office as they adjust to the amount of bacteria lurking on the level. To top it all off, expect to be let go for not meeting stats very easily during probation period. I saw lots of advisors with good potential be let go because they didn't have the support needed or their team leader found it more important to make friends with the other people in their team than to do their job. If you are 'lucky enough' to make it past probation don't forget that there is always the end of your contract date that if you're not meeting their ridiculously high expectations that they will not renew your contract at last minute because of 'business reasons' and not provide you with reasons why.
