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      Deel

      Engaged Employer

      Deel reviews

      4.4

      87% would recommend to a friend

      (1,973 total reviews)
      avatar

      Alex Bouaziz

      92% approve of CEO

      84% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.3

      Senior management

      4.3

      Career opportunities

      4.2

      Work/Life balance

      4.2

      Compensation and benefits

      Deel has an employee rating of 4.4 out of 5 stars, based on 1,973 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Deel employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Jul 3, 2022

      Beware - do NOT work here

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. I don’t know how they’re still in business the way they treat employees and how often they lay people off without cause.

      Cons

      They do not care about their employees. Everyone is overworked. If they say otherwise, they are likely just new and drawn in by Deel’s hyper growth.

      avatar
      Deel Response
      3y
      It's unfortunate you had such a poor experience with us at Deel. We are admittedly a super hyper growth company (50 to 550 people in 2021 and 550 to ~1200 YTD 2022) and with hyper growth comes pain points. We are dealing with some of those pain points in our organizational debt due to hyper growth, such as hiring the wrong profile of person and we do unfortunately have to move to performance management or even termination of the employment relationship. But we do not fire people off without cause. Deel is not a place where everyone should work. We are a fully remote global company and people who are not self motivated, autonomous, self-driven, resilient, and comfortable with working in a 24/7 environment where you must manage yourself and your time effectively as your manager and team and cross functional relationships may not be in your time zone would not be happy or successful here most likely. We are also a pre-IPO hyper growth start up as aforementioned and people who are not bought into our mission and vision and who operate as owners (ie driven to take ownership of their work and drive it to completion, even when that means it comes at the cost of not having a typical 8 hour workday on some occasions) are likely not going to be an ideal fit. Start ups like Deel with the opportunity to be a generational company, bringing a solution and opportunities to companies and people around the globe in the talent marketplace, are rare and take a lot of work in these earlier days of product to market so this is something anyone looking to join Deel or join any start up company should ask questions about during the interview process to ensure there is a good match on both sides. Deel Speed is also one of our core values, and perhaps our most cited value, as it means that we take care to move quickly to solve tough problems, bring resolution to an issue for our customers, solve a business need for a customer, connect a person with a company for work so they can begin receiving pay, build new products, give fast feedback, etc. It's critical to move with speed at our stage as we add more customers and more team members daily.
      2.0
      Feb 4, 2023

      Insane workload

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - remote work - decent salary - lots of friendly people

      Cons

      - the workload is the craziest I have seen. I worked to another startup and it was very different. At Deel, the tickets and chats are automatically assigned to you and your queue is constantly replenished because the volume of requests is insanely high (all day everyday, there is no calm day). You do up to 4 chats at the same time, which is very tough, as the queries/requests are usually very complex. It is obvious that something has to be done to guarantee a decent workload and protect the mental health of the support specialists, so I really hope they find a way to solve this issue soon. They usually say this is because Deel is a startup, but I don't think that's the case, as I worked in a startup before and they dealt with the workload very differently. The problem here is "Deel speed", which is their obsession with responding to everything very quickly. Sometimes people need TIME. Time to properly do things without rush and investigate everything carefully before you find a good solution. If you are in a rush all the time (because the metrics they impose are also really high, so you need to make sure you are working nonstop to reach a certain number of tickets per day), the quality will start to fade, as well as your mental health and your will to stay in that position. Also, it is natural and well known that the brain can only work for a certain amount of time before it needs a break to rest a bit and engage in the next task, but at Deel you will have no time in between tickets/chats, you will do one after the other until the end of your shift and you will realize that after a couple of hours, your brain is tired and you seem to not be functioning as well as you should (if you could take breaks here and there when needed). I basically ended all my shifts with a big headache and exhaustion. Only join this company as a support specialist if you are really really REALLY workaholic and really need the money.

      avatar
      Deel Response
      3y
      Not all start ups are created equal, meaning the experience in each start up could absolutely be different as you describe. As we have said internally, this is one of the hardest jobs you will likely ever have because of the complexity and the global nature of the problems we are trying to solve at speed for our customers. Your feedback here is seen by the Support and Operations leadership and we'll be sure to take what you have said about the workload and chat load into consideration as we work continuously to try to reduce chat load and improve our overall experience. Deel speed, one of our core values, is an obsession just like frugality and customers are an obsession. Speed means that the people impacted on the other end are not having to wait long for a response or resolution. Absolutely we will sometimes need more time to get to a resolution, but ensuring we have been in touch, understand the issue or support needed is critical. As in Aesop's fable, the Tortoise and the Hare, we must be both. We must move quickly to ensure people and customers have the best experience and outcome, but we also must move with intentionality to solve hard problems, put them into production, and solve for long term. Thanks for your feedback!
      1.0
      Jun 14, 2023

      Most toxic place I ever worked

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is a short list: fast growth, work from anywhere. But Deel offers no other pros that I can think of and certainly none that you cannot find at other companies.

      Cons

      Leadership micro-management and lack of experience Lack of basic structures, processes and business information Reactive, chaotic, wasteful Slow decision-making Lack of transparency Poor internal communication Poor delegation Disingenuous, toxic culture Nepotism No work/life balance Unethical treatment of employees and vendors

      Viewing 40 - 42 of 1,973 Reviews
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