Deel reviews

- You're an independent contractor, so they can get rid of you with no explanation at any moment. - They keep pushing unrealistic metrics on customer support agents, giving them more workload compared to similar departments. - They don't listen to agent's feedback, they ask for it, but only say "thank you for the opinion!" without actually changing or doing anything - The product is very complex, and even if you understand it on a 98%, they will never congratulate you for anything, but instead they will harass you for that 2% that you don't know. - When you receive 1 DSAT, you need to get 15 CSATs in order to "balance" the 1 negative review. Which doesn't make sense, since the survey is optional, and most of the users qualify Deel's product instead of the agent's service. They know, but they don't care about that. - Growth opportunities are an illusion. They will try their hardest to keep you away from a raise. - It's ALWAYS the agent's fault (even when it's actually not) - With the "Deel Speed" thing, they demand agents to have a 1 hour SLA for tickets, however, most of the times, you will have +6 tickets (plus tickets that they manually assign you) at the same time, plus live calls that can last over an hour. Once again: unrealistic, they know and don't care. - Team leaders are awful, an accident can happen to you and they'll still ask if you'll be going to work that day. - It's overwhelming 25/8, and it's impossible to work there for more than a year. Do not join. Take care of your mental health instead, it's better than earning the $1200 USD per month.

The amount of work you put down on average 10+ hours makes your "hourly pay" bad even if you would work that much to get paid. Pay is moderate, and lots of changes that goes against you as a CSM when you're expected to carry a BOB of 7m ARR and just figure stuff out because product breaks all the time, people not doing their job properly and you have to carry that burden on your shoulders. Anything that is close to being a strategic CSM it's not possible as how much the reactive work just runs you over, the constant stress and pressure from leadership is insane, their stuff should be prio in 5 min and you more or less should do as your told or you will not be liked. Promotion only happens if you're political enough and thats if thats enough, don't expect to be promoted fast. They lock you in as long as possible before handing it out. If you value yourself and want to have a normal work-life balance without being constant online don't go here. And vacation that didn't even existed it felt more times hard to get any approved because your team need to cover for you as that could give one very high workload. This is only for desperate measures if you decide to take it and you probably will end up switching anyway as this place won't get better if management doesn't change for starters and then the product actually working and not CSM being the glue to everything.