H&M reviews

Turnover is RIDICULOUS because they hire high school students, teens, people who they can lowball in terms of hourly rate. They call of constantly, very few career minded agents in this call center. The DRAMA, GOSSIP, and FAVORITISM are an absolute nightmare. It can really feel like high school. They lure you in with the semi decent benefits, but pay/compensation is nothing compared to other Chicago contact centers, and you are lucky to get a 25 cent raise a year. Even taking on a new role/responsibility isn't likely to get you anything more - maybe an extra 1$ per hour if your lucky. NO WORK LIFE BALANCE. AT ALL. Schedules constantly change, they are open 24 hours. Micromanagement is constant - you will never be left alone to simply do your job. Out of the 3 call center jobs I've had, H&M is by FAR the worst.

- Below market benchmark salaries for locals and outrageous benefits for expats - Weak talent pool which results in a few bearing the burden of the others in the team - Meetings have no agenda and run late majority of the times - Employees are promoted purely on the basis of "loyalty" (time spent in the company) rather than performance or achievements - Most of the function heads are extremely poor leaders since they've been put in those positions not because of their qualifications but number of years spent working for the organisation