H&M reviews

3.5

61% would recommend to a friend

(17,383 total reviews)
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Daniel Erver

63% approve of CEO

46% positive business outlook

H&M has an employee rating of 3.5 out of 5 stars, based on 17,383 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

17K reviews
1.0
Jul 31, 2018
Recommend
CEO approval
Business Outlook

Pros

Nothing good about it, hated working here.

Cons

Everything, horrible rude staff and poor management. Felt uncomfortable all the time.

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H&M Response
7y
Thank you for taking the time to leave a review for us! I am sorry to hear that you did not enjoy your time working with us. I hope you too the time to give this feedback to your manager before you left, our feedback culture gives you the opportunity to discuss any positive change you would like to see implemented! We appreciate you being straightforward about your experience at H&M. this is one of our values and this supports our future development and growth.
3.0
Jul 28, 2018

Death of H&M

Recommend
CEO approval
Business Outlook

Pros

In previous years there was a great deal of opportunities for professional development, travel, and work/life balance.

Cons

The organization is currently struggling to adapt to shifting consumer patterns along with how upper management is “leading” their teams.

1.0
Jul 24, 2018

Avoid at all costs

Recommend
CEO approval
Business Outlook

Pros

Made great friends & staff discount

Cons

Rosters always changed even less than 12 hours before shift. Never enough staff, at least one person quitting every month. Management are absolutely terrible and get away with murder they treat you like dirt and do absolutely nothing themselves. Have to beg for a day off I wasn't allowed take any holidays in June-August as 'there was none left'. So much favouritism in the workplace and everyone talks about each other.

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H&M Response
7y
Thank you for taking the time to leave a review with us. We really appreciate you highlighting our people. We are proud to have such a committed and caring team who is not only supportive of one another, but of our company's continued growth. Our business is fast paced and this can sometimes mean that there are changes to the plan that we have set, I understand that this can be difficult at times when shifts change with short notice, this is something we are working on with some exciting new systems and tools to come that will support us with this. A work life balance is very important to us at H&M and we try to actively promote this by making sure that our collegues are given the correct breaks and time off between shifts and a good mix of earlys, lates and weekends. We are very proud of the feedback culture we have in our stores, however we do recognise that this is not for everyone and at first it can be a little overwhelming. Do share how you feel with your manager they too are open for feedback both positive and constructive to support their own development. We are always open to feedback and we thank you for the time you have taken to give this to us.
Viewing 139 - 141 of 17,383 Reviews

Glassdoor has 21,526 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.