HCLTech Customer Service (CSR) reviews

3.4

56% would recommend to a friend

(249 total reviews)
avatar

C. Vijayakumar

85% approve of CEO

70% positive business outlook

Customer Service (CSR) employees have rated HCLTech with 3.4 out of 5 stars, based on 249 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. HCLTech is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

249 reviews
1.0
Nov 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Good hours to work. Good work life balance.

Cons

Taking 60+ calls a day from angry customers with 20 seconds inbetween. Expected to have great survey results when you're being worked to the bone. Myopic managers putting you on glide paths or pips in the middle of the month when you've had no previous poor performance. Cliquey management, progressing is some sort of popularity contest. Ridiculously unhelpful managers getting awards! Lol! General horrible atmosphere in the office.

1.0
Aug 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Staff are nice, some supervisors went out of their way to help, good location nothing else really good to say about the place except they pay you every 2 weeks

Cons

Long hours shifts are terrible. training could be a lot better basically thrown into the deep end with little knowledge of what to do, pay is shockingly bad not much help from management or supervisors who look at you with disgust when you interrupt them to ask them a question or some help!!! Constantly messing up wages and taking about 2 months to sort it out by that stage I didn't care or know if what I was getting was correct!!! Overall I had very bad experience and warn off anyone applying for a position here.

Viewing 235 - 237 of 249 Reviews

Glassdoor has 56,637 HCLTech reviews submitted anonymously by HCLTech employees. Read employee reviews and ratings on Glassdoor to decide if HCLTech is right for you.