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      HCLTech

      Engaged Employer

      HCLTech Customer Service (CSR) reviews

      3.4

      56% would recommend to a friend

      (249 total reviews)
      avatar

      C. Vijayakumar

      85% approve of CEO

      70% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated HCLTech with 3.4 out of 5 stars, based on 249 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. HCLTech is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      249 reviews
      1.0
      Dec 17, 2017

      Customer Service

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Support from teammates Monthly bonus Commision

      Cons

      Thrown into the deep end with barely any training Expected to meet unrealistic targets Care more about meeting AHT so TL's can get bonus rather than actually helping the customer No support from managers Agents know more about services then TL's Not recognised for hardwork

      1.0
      Nov 16, 2017

      Sink or swim

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The staff, both colleagues and ancillary are so friendly and helpful. Union available to join.

      Cons

      The training is poor - more a demo and off you go. Unless you are computer savvy or have previous experience in a call centre then there is no point in applying - yes the training is that bad. Team leaders can be slow to assist, even though there is a limit to how long customers can be on hold. Getting paid correctly/on time can be an issue. Very high staff turnover.

      Viewing 232 - 234 of 249 Reviews
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      HCLTech reviewsHCLTech Customer Service (CSR) reviews

      Glassdoor has 56,637 HCLTech reviews submitted anonymously by HCLTech employees. Read employee reviews and ratings on Glassdoor to decide if HCLTech is right for you.