IDT reviews

Thank you for taking the time to share your feedback. We understand that the demands of providing 24/7 support for our US product were clearly outlined during the interview process, and we strive to be transparent about the nature of the role. However, we regret that your experience fell short of expectations in several key areas. We are actively reviewing our monitoring practices to reduce alert fatigue and improve signal-to-noise ratios. Additionally, we are committed to addressing runbook documentation gaps and exploring ways to enhance scheduling predictability and staffing stability. Your insights will be shared with the relevant teams as we continue to refine our processes. We value the contributions you made during your time with us and wish you the very best in your future endeavors.

We are disappointed to hear that you did not have a positive experience while working with us. We strive to provide a workplace that is positive and not toxic and we wish you would have discussed your feelings while you were employed because perhaps we could have assisted you. We attempt to have regular feedbackprocess inside the company, and an open door policy with HR and management. Fortunately, we have not received similar feedback but if we do, we will promptly address it. We wish you a work environment that respects your skills, your voice, and your well-being. We are sorry you did not experience that during your time with us.