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      Lightspeed

      Engaged Employer

      Lightspeed reviews

      3.5

      63% would recommend to a friend

      (1,078 total reviews)
      avatar

      Dax Dasilva

      77% approve of CEO

      50% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.6

      Compensation and benefits

      3.4

      Career opportunities

      3.1

      Senior management

      Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,078 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Jan 30, 2023

      Immature Leadership - Lacking Vision, Nepotism, Changes every minute

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some talented people working here, good benefits and pay

      Cons

      The leadership at this company lacks direction and constantly changes their mind, indicating their inexperience and short-sightedness, this starts from the top. Nepotism is rampant too, as managers who are not favored by executives are let go. The recent shift in focus from supporting small merchants to only catering to larger businesses shows their prioritization of profits over customer and employee satisfaction. Despite claiming to be innovative, their product is subpar and light years behind competitors. If all of this does not suggest a failure in leadership, I don’t know what does.

      avatar
      Lightspeed Response
      3y
      Hello, thank you for taking the time to share your review and your perspective. If you are open to it please reach out to our confidential email at people@lightspeedhq.com so that we can pinpoint specific teams if nepotism is a concern as this is absolutely not the experience we want for our employees - we're aiming for a world-class employee experience. We believe we have a world-class product and are continuing to invest in its development, we'd really welcome specific feedback on our product if you'd like to bring that forward. We welcome ideas and discussion. Thank you for all of the contributions you made during your time at Lightspeed! We hope to hear from you directly soon and it goes without saying we wish you all the best.
      1.0
      Aug 12, 2022

      Nepotistic

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      It’s fully remote and unlimited pto

      Cons

      Very clicque. Managers only promote their friends.

      avatar
      Lightspeed Response
      3y
      Hi, Thank you for taking the time to review--we appreciate hearing your feedback. We'd really like to hear more on what has led to this review if you can reach out to your manager, People Business Partner or by writing to us on people@lightspeedhq.com—this is a confidential email if you prefer. Thank you for igniting businesses everywhere and helping to #makeithappen here at Lightspeed. \ Best, Rani Hammond, Chief People Officer
      4.0
      Nov 12, 2021

      Stock value first, employees second, customers last

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall I really enjoyed my time working at Lightspeed. - Employees receive great benefits (car, fuel, sport benefit, stock options etc.). - If diversity is important to you, Lightspeed is the best. - Most of the colleagues are great to work with. - Pre-covid the company parties were absolutely amazing.

      Cons

      Since their IPO Lightspeed is experiencing some severe (possibly fatal) growing pains. Here are some of the symptoms in no particular order: - Complete chaos of acquisitions: most of them seem to happen to bump up the customer count and do not improve the product line-up. - Product listens mostly to the board, which on their turn mostly look at what the competition is doing. There is a complete lack of real innovation or understanding of the customer. - A lot of managers grew from within the company and have no real management background. Loyalty to the company gets too easily rewarded with a leadership role, resulting in a lot of underperforming and/or burnout managers. - The easier it is for upper management to find you on a world map, the more attention your region will get. Both on a product level as on an office level. (As you can expect, Ghent is not so lucky).

      Viewing 115 - 117 of 1,078 Reviews
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      ReviewsLightspeed reviews

      Glassdoor has 1,214 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.