Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,348 total reviews)
avatar

Stuart Machin

66% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews
1.0
Oct 13, 2016
Recommend
CEO approval
Business Outlook

Pros

- 20% discount in stores - You'll get lots of experience on how traditional big companies work. M&S being a century old company, there are a lot of lessons to be learnt.

Cons

As of Autumn 2016, don't touch this company with a 10 feet pole. M&S realised they were falling behind around 5 years ago and decided to make a massive investment in digital, which drew a lot of talented people and made it an OK place to work as a software engineer. However, M&S as a whole has continued to underperform and the new CEO has embarked into a massive operation to cut costs everywhere: Old employees have been bullied to accept worse pension plans, hundreds of people have been made redundant, new IT projects are exclusively being contracted in India and all engineering roles have been moved far from the city centre. The chaos that has ensued is of spectacular proportions and leadership have made it worse with every attempt to mitigate the damage. Mass resignations have followed with whole engineering teams disappearing in a matter of weeks, leaving behind a large trail of projects and products nobody knows how to maintain and junior people who don't know who they report to anymore because everyone technical between them and the CTO has gone.

1.0
Jan 25, 2024

Demoralising place to work

Recommend
CEO approval
Business Outlook

Pros

The pay is ok and the pension contribution is good at up to 12%

Cons

CEO cares nothing for employees. He's overtly rude and dismissive during townhalls. When asked if he was worried his attitude might create a large volume of departures he stated, that he wasn't worried and anyone who didn't want to work at M&S should leave.

1.0
Nov 30, 2023

Stuart great. Middle management dreadful

Recommend
CEO approval
Business Outlook

Pros

All outweighed by the cons

Cons

Toxic, bullying, gaslighting, abusive. Buyers do the work, those above use it to progress themselves with literally no regard for their teams who’ve put in all the hard work. Deeply hierarchical. There are certain middle managers at TM and HOT level who use the hard work of the buyers to make themselves look good, blatantly taking credit, getting ‘well dones’ from Directors which they don’t credit to the people who literally produced the work!! And this is repeated!! Deep demotivation and erosion of high performance through ever worsening management. Truly the worst place I have ever worked. To quote a fellow buyer - working here feels like being in an abusive relationship.

avatar
Marks & Spencer Response
2y
Hi, thanks for taking the time to share your feedback. As the issues you've raised are serious, we'd hope that our Colleagues know that they can raise such matters with our Policy Specialists team who’ll thoroughly investigate any formal grievances raised. It would be great if you could contact our Line Manager Advisory Team (LMAS) via LMAS@marks-and-spencer.com, so that they can review this further. Thank you for bringing these matters to our attention. Marks and Spencer
Viewing 7 - 9 of 11,348 Reviews

Glassdoor has 12,937 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.