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      Marks & Spencer

      Engaged Employer

      Marks & Spencer reviews

      3.7

      63% would recommend to a friend

      (11,350 total reviews)
      avatar

      Stuart Machin

      66% approve of CEO

      50% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.3

      Work/Life balance

      3.2

      Career opportunities

      3.0

      Senior management

      Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      2.0
      May 31, 2024

      Culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay Good work ethic (Things get done) Great discount

      Cons

      Waterside office is not for those who are neurodivergent or introverted Toxic culture - Meetings before 9am, after 5pm, over lunch period. Nobody takes a lunch. People work on holiday. Expectation to deliver no matter the circumstance Hierarchal structure. So much red tape to get through Death by meetings. Meetings about meetings to prep for meetings Poor data systems and quality

      avatar
      Marks & Spencer Response
      2y
      Hi there, thank you for taking the time to share share your feedback with us. Whilst it is great to hear that you enjoy the benefits that we have to offer for our colleagues, it is disheartening to hear the cons you have provided. We’d recommend that you discuss your concerns with your Line Manager, or if you feel you cannot approach your Line Manager, then tell a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner. Similarly, we'll make sure your comments are fed back. Marks & Spencer.
      1.0
      Mar 28, 2024

      Worst company culture

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      * 20% discount on retail

      Cons

      * Managers do not have technical depth. * Micro-management. * Bad selection of managers * Company culture is not transparent, raising concerns can backfire badly.

      1.0
      Jan 14, 2024

      Absolutely horrendous

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I genuinely can't think of any.

      Cons

      I had the worst three years of my retail career in M&S. I worked in 3 different stores, as they like to move you around, and bar the 8 weeks in the last one (by which time I had lost all faith in the company), I had such a horrible experience. The management team talked the talk, gossiped about each other behind their backs, and their sense of entitlement blew my mind. Many of them would treat me so badly and I just did not fit the profile they wanted; I actually wanted to know my staff and focus on other things than reports and KPIs and "looking good". When I tell people I worked for M&S, they often respond with, "Oh that must be a lovely place to work!"...they could not be more wrong! A number of other people I know who worked for them too have the same opinion. AVOID!

      avatar
      Marks & Spencer Response
      2y
      Hi there, and thank you so much for sharing your thoughts with us. We appreciate your openness and honesty. It's disheartening to learn about the concerns you've raised, and we want to sincerely apologize for any discomfort you may have experienced during your time with us. Your feedback has caught our attention, and we want you to know that this isn't reflective of our usual way of doing things. We've invested a lot in upholding values that foster a positive and supportive environment. It's disheartening to hear that we may have fallen short of those expectations. At M&S, our utmost priority has always been the well-being of our colleagues. We strive to create an atmosphere where everyone feels fully supported and empowered to be their best while working as part of our team. Your well-being is crucial to us, and we're committed to taking the necessary steps to ensure that we continue to improve in this regard. Thank you again for bringing these matters to our attention. Your insights are invaluable, and we're dedicated to addressing them with the seriousness they deserve. If you'd like to share or discuss this with us further, please do get in touch with our team via LMAS@marks-and-spencer.com, and we'll be in touch to better understand the concerns you've raised. Marks and Spencer
      Viewing 25 - 27 of 11,350 Reviews
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      ReviewsMarks & Spencer reviews

      Glassdoor has 12,939 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.