Meltwater reviews

3.5

62% would recommend to a friend

(1,612 total reviews)
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John Box

71% approve of CEO

57% positive business outlook

Meltwater has an employee rating of 3.5 out of 5 stars, based on 1,612 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Meltwater employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Nov 22, 2016
Recommend
CEO approval
Business Outlook

Pros

You will learn to sell Health insurance is good Hirer all like minded people Ability to work in other offices

Cons

4 months out of every year you are owned by Meltwater because of what they call "closing week" no time off allowed Account managers are at the VERY bottom of the totem pole. Literally everyone else in the company will make more than you No one hits their targets consistently, unless you are a "newbie", case in point the top account manager in the Americas isn't even on quota for the year. This place is one giant lawsuit waiting to happen Their number one goal for 2017 is employee retention - that's should speak for itself... Half the positive ratings on here are because mangers made their team upload templated responses

2.0
Dec 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Young, energetic culture. Most people are new college grads from decent universities, and there is a lot of opportunity to gain professional experiences for those who are competitive and willing to put in the extra time. There are also some solid managers who will help you cut your teeth in direct sales. If you can cut it at this company, you really can cut it pretty much anywhere.

Cons

The word "cult" probably gets thrown around on a lot of these reviews, but working here will really drive that perspective home. It gets borderline creepy, depending upon your expectations of "PDA" (e.g., every time someone closed a deal, the rep rang the bell and we all gave them a hug. Twenty employees giving you hugs, I kid you not.). You'll also notice that the people who work here only hang out, drink, eat, and (sometimes) sleep with other coworkers and don't hang out with many other friends besides MW folks. This core group of employees are also very clicky, and if you're not one of the folks in the "in-crowd" then I would recommend pumping out resumes ASAP. Also, there is no wrong the company can do. One quarter, the product had a TEN DAY outage and we were told to "keep on selling", without any product to show customers (while people on trials/demos were dropping like flies). Did I also mention that the product sucked? 50% churn rate on the social media platform post-sale, and we had three quarters where our office goose-egged our number. If you want to sell media monitoring software, you should be working at SFDC. Separate from that, make no mistake that this place is a meat-grinder for sales careers. I was hired in a class of six people, and 50% were gone by 30-60 days and everyone besides myself was gone after 120 days. Myself and those who survived the initial ramp were were pulling twelve-hour+ days to find new leads and book demos. They use an in-house CRM (welcome to 2005!) where tenured or favored reps get the best leads, otherwise you're needing to find a few dozen new leads a week. The new-hires that came on board with the "management program" track that they pitch you in the panel/group interview were too naive to realize that this is just a raw bizdev/sales job, but they'll still push the perspective that there's tons of management (cronyism) potential, and that someday the company will go public (which they've been saying since 2006). Make no mistake, however long you work here, it will be one of the longest and most brutal jobs of your life.

1.0
May 18, 2022

Just awful

Recommend
CEO approval
Business Outlook

Pros

Some of the products are decent - mostly the ones that aren't even Meltwater IP, just white labelled Generally nice colleagues

Cons

Everything else. So many lies. Lies in the interview process, lies to prospects and clients, lies from middle management. This isn't a software company. It's an M&A company with call center style salesteam. Acquire & license small companies that are doing something niche in the marketing world. Try and eventually fit it into a really massive, fragmented product offering. Get your sales army to outright harass anyone and everyone that might have had a job title somewhat related to marketing/PR/Comms within the last 15 years. Overcharge them, and make it really inconvenient for them to cancel Internal CRM is an absolute joke and makes things insanely complicated and difficult just to do your job. Then they stack sales enablement tools on top, that don't sync with the CRM, which causes all sorts of issues. Then add like 15 google sheets into the mix. Just so unnecessarily complicated. Account ownership rules are pathetic/non existent, you'll end up calling mostly sole proprietors - trying to sell them 20k worth of software they 100% don't need or want, can't afford, and likely won't buy..even when you "discount" it 85% at the end of the month General attitude towards prospects & customers is so unbelievably sleazy. They are nothing more than transactions

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