Questrade Client Operations Associate reviews

3.2

74% would recommend to a friend

(33 total reviews)
avatar

Edward Kholodenko

73% approve of CEO

65% positive business outlook

Client Operations Associate employees have rated Questrade with 3.2 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. Questrade is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Finanzen industry (3.7 stars).

Reviews by job title

33 reviews
4.0
Sep 8, 2022
Recommend
CEO approval
Business Outlook

Pros

- great 1 month training all about finance

Cons

- other departments are not client-facing so helping customers can take a little time

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Questrade Response
3y
Thank you for your review. Providing our client-facing teams with the proper training and tools they need to succeed is something that we work hard to do and we are happy that this is reflected in your experience. We are always looking for ways to continue to improve and we appreciate your feedback.
3.0
Aug 25, 2022
Recommend
CEO approval
Business Outlook

Pros

great company, decent salary, good benefits , good people, opportunity

Cons

customers can be difficult, you must know your stuff

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Questrade Response
3y
Thank you for your review. It is great to hear that you are enjoying the compensation, benefits, opportunities and people you are surrounded by. We understand that our client-facing roles can be challenging at times and that our people must be knowledgeable with respect to the financial industry. This is why we continue to offer and develop extensive onboarding for our new agents and continuous training opportunities for our current teams. We want you to feel supported and confident in your role. Please don’t hesitate to tap into your internal resources for extra learning opportunities and support. We value your feedback.
4.0
Aug 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Remote work, and the role does not ask you to work on the weekend. The supervisors and TL's have had your role and can empathize with difficult calls.

Cons

Rotating schedule every month from 7:30 am to 8pm, with a week warning in advance. The coverage for therapy is very low. They offer the app headspace as an alternative.

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Questrade Response
3y
Thank you for sharing! We are happy to hear that you are enjoying the remote work opportunities and the support of your colleagues and supervisors. Growth is an important aspect of our culture and we value your feedback for our Customer Service department and management staff. With regard to our benefits coverage, we have recently increased mental health coverage. Questraders now have up to $10,000 worth of mental health coverage per year. We work hard to offer our people extensive resources to help them maintain a great work-life balance and mental well-being. Thank you again for your review.
Viewing 19 - 21 of 33 Reviews

Glassdoor has 1,088 Questrade reviews submitted anonymously by Questrade employees. Read employee reviews and ratings on Glassdoor to decide if Questrade is right for you.