Is TP a good company to work for as a Desktop Support Analyst?

Desktop Support Analyst professionals working at TP have rated their employer with 4.4 out of 5 stars in 82 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Desktop Support Analyst Jobs at TP now and start preparing for your job interview by browsing frequently asked Desktop Support Analyst interview questions at TP .

Does TP pay Desktop Support Analyst employees well?

Desktop Support Analyst professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 82 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Desktop Support Analyst salaries at TP.

How happy are Desktop Support Analyst professionals working at TP?

92% of Desktop Support Analyst employees at TP would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Desktop Support Analyst professionals have also rated TP with a 4.3 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.6 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5147) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

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TP Desktop Support Analyst reviews

4.4

92% would recommend to a friend

(82 total reviews)

Jorge Amar

100% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.6

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.1

Career opportunities

3.9

Compensation and benefits

Desktop Support Analyst employees have rated TP with 4.4 out of 5 stars, based on 82 company reviews on Glassdoor. This indicates that most Desktop Support Analyst professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Desktop Support Analyst professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

82 reviews

2.0

Feb 18, 2021

It's a place to work

Desktop engineer

Recommend

CEO approval

Business Outlook

Pros

Working within a large company like this allows for all kinds of movement, laterally and vertically. The variety of experience you can gain from the different job functions is amazing, and the general culture is good.

Cons

They advertise efficiency by way of lean six sigma, however the one thing I have learned is that the buck is passed frequently, it is a common practice. The people are generally good, but getting things done in the interest of the client is the most important, even if that affects the employees. There isn't a lot of effort put into morale, and a lot of decisions are made by what the savings would be over the kind of productivity is lost. My biggest issue has always been rigidity to this method, and what they will do to save money and increase the bottom line.

TP Response

We appreciate your review. Feel free to visit http://bit.ly/TPHR-newform if you have additional feedback. Thank you!

5.0

Dec 29, 2020

An excellent Company

Desktop support engineer

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules, excellent work emviroment, you care to your supperiors.

Cons

There is no Con for me at this time

2.0

Aug 14, 2020

Mismanaged Call Center

Desktop engineer

Recommend

CEO approval

Business Outlook

Pros

Quick recruitment process Easy to enter Easy to get promoted within the contact center department

Cons

Measly pay Disorganized management Skills acquired rarely transferable outside the call center and customer service fields Slow or no career growth in other fields such as IT and HR

TP Response

Thank you for the honest review! We always make sure to provide sufficient training to our employees and to address problems properly if any arise. We will definitely take your advice into consideration. Thank you.

Viewing 76 - 78 of 82 Reviews

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