TP Retention Representative reviews

4.0

74% would recommend to a friend

(67 total reviews)

Jorge Amar

Not enough data to show CEO approval

85% positive business outlook

Retention Representative employees have rated TP with 4.0 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Retention Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Retention Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

67 reviews
4.0
Feb 11, 2017

CSR

Recommend
CEO approval
Business Outlook

Pros

Friendly atmosphere, break room, paid training, employee activities on a regular basis, many advancement opportunities, easy interview process (including mouth swab drug screening)

Cons

Security is very strict (metal detectors,no phones allowed in center), pay starts out a bit low

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TP Response
9y
Thank you for the positive review. We're glad to hear that you had such a positive experience with us. It is our goal to provide our employees a fun but professional environment while being rewarded with proper incentives and right opportunities for career advancements. Have a great day!
1.0
Sep 28, 2016
Recommend
CEO approval
Business Outlook

Pros

The paychecks were okay, that's it...

Cons

back to back calls, sending people home early or sending home befor shift even starts, bad supervisors, favoritism, ratchetry, etc

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TP Response
9y
We appreciate your feedback. We do not allow those kinds of behavior at Teleperformance. Our goal is to provide our employees a positive environment to be able to enjoy work.
1.0
Jul 22, 2016
Recommend
CEO approval
Business Outlook

Pros

It's a paycheck. Some really nice people work here.Their good for those with little call center or sales experience. Good way to get your feet wet in the industry whether it be sale or call center work. They try to make it fun environment, ultimately failing in the long run. They recognized your time you're there,w whether it be 60 days 90 days or longer.

Cons

Unprofessional environment. Attempted stabbing on an employee here, they coach their employees on the floor. They listen to your calls with you answer workstations in front of everybody. Mentors in general staff yell across the room. The l most obnoxious call center I ever worked in. Really poor headsets. Their trainers barely make $11 an hour. Very poor and low pay structure. I have witnessed 4 different place in the parking lot rolling a joint. They have one employee that goes around sleeping in other people's cars on his lunch. They cut locks off of lockers after 24 hours. Recently you could smell the marijuana in the building. They cut the lock off a locker which had marijuana in it. Very undesirable element here. Became afraid to go into work duty element in what was witnessed. Reported incidents to security which they have a lot of, but seemingly they failed to monitor the ongoings of what's going on in the parking lot. The parking lot is like High School. Loud bass music drugs. Very pathetic that they recognize employees time there buy 60 and 90 days and longer. THAT should be the very first red thing that goes up. Insurances god-awful expensive and the dental plan only covers up to a thousand a year.

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TP Response
9y
Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at teleperformance.com > Spotlight > Human Resources Inquiry . Best regards!
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