Is TP a good company to work for as a Retention Representative?

Retention Representative professionals working at TP have rated their employer with 4.0 out of 5 stars in 67 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Retention Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Retention Representative interview questions at TP .

Does TP pay Retention Representative employees well?

Retention Representative professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 67 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Retention Representative salaries at TP.

How happy are Retention Representative professionals working at TP?

74% of Retention Representative employees at TP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Retention Representative professionals have also rated TP with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13887) , Customer Service Representative (CSR) (5150) , Customer Service Agent (2590) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1409) , Content Moderator (1263) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2008 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1751 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1499 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1248 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3851 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2479 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 395 reviews)); "Long hours accompanied with the days off split off in a week (9 hours work shifts containing 1" ((in 292 reviews))

TP Retention Representative reviews

4.0

74% would recommend to a friend

(67 total reviews)

Jorge Amar

Not enough data to show CEO approval

85% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (67 reviews)

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Retention Representative employees have rated TP with 4.0 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Retention Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Retention Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

67 reviews

4.0

Jul 9, 2016

Loved working in customer service but now I loathe Retention.

Retention agent

Recommend

CEO approval

Business Outlook

Pros

The staff is great; from trainers to agents and most supervisors are friendly, helpful and welcoming. I like that they do fun activities such as flag football, basketball tournament, spades tournament, things like that make TP a fun place to work.

Cons

You never know what your bonus will be or if you will get it, bc the last report you saw said you hit all your numbers yet the one they pay you off of is completely different. You are chained to a desk. They are strict about breaks and other "auxes ". They don't budget enough for people to help answer questions. You have to manipulate all day in order to hit the standards the company has set for you. The. Us timers are demanding and wear you down. And to advance you have to be friends with the right person; politics. It is a sweat shop for phone calls.

TP Response

9y

Thank you for your review! Your opinion is very important to us. Please feel free to share your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at teleperformance.com > Spotlight > Human Resources Inquiry. Best regards!

1.0

Apr 21, 2016

shut down teleperformance

Customer retention representative

Recommend

CEO approval

Business Outlook

Pros

Good pay and bonuses structure is easy

Cons

upper management only sees numbers not people. Hire better management, manage workflow better as it tended to be either too busy or not busy enough never a right amount. people get fired for any dumb reason. doesn't matter if you have good numbers and are consistently in the top 10 for excellent number you will still get fired even for calling a customer rude . is not a work environment more like a high school. to many personal life issues getting talked about in work environment. management plays favoritism, not to good and communicating with workers, not a drug free environment. job and workplace should be more professional along with staff and management. does not work around your schedule does not notify you of changes weeks before, long work hours

TP Response

10y

Hi, we are sorry to hear that. We have many programs to train and develop our leaders in the company. We work very hard every day to deliver a better leadership team to all of our employees. It's very important for us to get as many feedbacks as we can to continue to improve. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiriy at http://goo.gl/QXXOAh. Best regards!

1.0

Jan 17, 2016

BEWARE

Retention agent

Recommend

CEO approval

Business Outlook

Pros

You get paid at a decent rate to start. $10 per hour

Cons

Its not about your performance, its about who you know. Drug Addicts are in top management. You will fear the loss of your job during every coaching. Its like being in grade school all over again . If you're desperate,go through training while looking for a new place of employment .

TP Response

10y

Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

Viewing 61 - 63 of 67 Reviews

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Loved working in customer service but now I loathe Retention.

shut down teleperformance

BEWARE

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