TP Technical Support reviews

3.9

76% would recommend to a friend

(533 total reviews)

Jorge Amar

85% approve of CEO

73% positive business outlook

Technical Support employees have rated TP with 3.9 out of 5 stars, based on 533 company reviews on Glassdoor. This indicates that most Technical Support professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Technical Support professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

533 reviews
1.0
May 27, 2011
Recommend
CEO approval
Business Outlook

Pros

The training was actually fairly decent, and I had high expectations during the first 3-4 weeks of my training and feeling things out. I also got some good experience with troubleshooting fiber optics technology.

Cons

There was absolutely no recognition for your skill, abilities, or hard work. You were constantly encouraged to focus on your call times rather than resolving the customers problem(s). Some of the management were extremely unqualified and would consistently give very poor advice. There were several problems with the troubleshooting tools we used while on our calls.

1.0
Apr 4, 2011
Recommend
CEO approval
Business Outlook

Pros

Good pay for a job that requires no skills, experience or education.

Cons

Management is awful. Call center is filthy, employees are sick all the time, floors, desks or computers never clean. Supervisors will change frequently, often several times a month. Policies change constantly. Call opening/closings will change on a weekly basis, and you better get each and every one of them perfect. Sucks the life out of employees. Shady company.

3.0
Feb 14, 2011
Recommend
CEO approval
Business Outlook

Pros

-the availability of medical/dental/vision/life insurance -flexible hours in that you can submit your personal availability -the high probability that overtime is available to request and take part in; which can, under certain circumstances, allow your rate of pay during overtime hrs to equal that of your current salary + 1/2 your current salary for every overtime hour worked. -the possibility to (certain conditions may apply...) move up in a current project or change to a completely different one if you wanted to. -the semi-lenient dress code is business/casual to include jeans(for the project which I am employed under, not all are this way) -the ability to interact with callers and the possibility help them resolve their issues

Cons

-the price of said medical/dental/vision/life insurance premiums that are deducted from pay -certain policies that are strictly upheld that are either outdated or need to be revised with realistic and accurate views on the demands of the job itself. -the constant, continuous and likely poor and misled changes in earlier mentioned policies that affect almost every aspect of your job -the stress and pressure caused by the need to hit key call components while not only increasing customers view of the company, but also accurately diagnosing and resolving the issue as to not effect your KPI in a negative manner. -the amount of vital job related equipment that is either inoperable or in disrepair. -parking arrangements. limited parking space provides issues with finding a spot and if not aware of acceptable parking, you can and will be towed.

Viewing 526 - 528 of 533 Reviews

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