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      TeKnowledge

      Engaged Employer

      TeKnowledge reviews

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      3.9

      78% would recommend to a friend

      (4,184 total reviews)
      avatar

      Aileen Allkins

      82% approve of CEO

      72% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Career opportunities

      3.7

      Work/Life balance

      3.7

      Senior management

      3.3

      Compensation and benefits

      TeKnowledge has an employee rating of 3.9 out of 5 stars, based on 4,184 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TeKnowledge employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Mar 2, 2023

      Avoid @ all COSTS

      Technical support engineer - tier ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not much... CEO seems like he understands the problem with there time keeping process but has yet to correct it. I'm not fairly certain if he knows or agrees with how management keeps Support Engineers in compliance. I guess work from home is alright for the few who they allow to, but it doesn't matter much when you have to work through your breaks and lunches and not get extra pay only reprimanded cause you did not change your status which will eventually lead to termination.

      Cons

      Don't get me started on the 3 months training that helps in no way to get you ready for the work you are asked to do. You have to work through your lunches and breaks and not get paid. All to try and close a anywhere from 10-15 case backlog while being ready to recieve a Critical Incident Case every other day that more than likely you will have to add to your backlog as well. CRIT Cases supersede all other cases so prepared to be on them for most of your day. I have never been so emotionally and mentally drained at the end of a shift in any other job I've had.

      avatar
      TeKnowledge Response
      2y
      We appreciate your candid feedback and take your concerns seriously. We acknowledge the challenges you've raised, particularly regarding the time-keeping process and the training program. Our commitment to employee well-being and professional growth is unwavering, and we will carefully review and address the issues you've highlighted. Thank you for sharing your insights; they contribute to our ongoing efforts to improve the Tek Experts experience.
      1.0
      Oct 20, 2022

      Do not work here

      M365 technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no Pros to report.

      Cons

      These people do not care about their techs. If you need help they will brush you off. There is a specific group of technical team leads and they are like this arrogant gang that think they are superior to everyone. I hate it here. As soon as I find another position else where I am quitting. Do not apply here. You’ve been warned.

      1.0
      Oct 5, 2022

      They do not believe in Equal Work, Equal Pay

      It support engineer ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      "remote", hire anyone willing. easy "training

      Cons

      They don't care about their employees. They don't train you correctly AT ALL. Weird power complex supervisors have. They only care about finishing tickets. You're not IT, you're basically emailing people large paragraphs on where THEY should find the solutions to their problems. You get evaluated on your personal reviews that you cannot help since they make you communicate so poorly. You work with large companies who are making so much more money than you while you make $18/hr stuck to the computer. You have to clock in and out to two different software. They lied saying it was a 100% remote WFH but then said we have to mandatorily go back to office by December 21st. And those who have exceptional good ratings can be considered to stay home. People don't climb up, others get fired or quit and thats when they promote those who have stayed the longest ie 9 mons+

      Viewing 61 - 63 of 4,184 Reviews
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      Glassdoor has 4,411 TeKnowledge reviews submitted anonymously by TeKnowledge employees. Read employee reviews and ratings on Glassdoor to decide if TeKnowledge is right for you.