TeKnowledge reviews

3.9

78% would recommend to a friend

(4,185 total reviews)
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Aileen Allkins

82% approve of CEO

72% positive business outlook

TeKnowledge has an employee rating of 3.9 out of 5 stars, based on 4,185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TeKnowledge employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
1.0
May 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Your paychecks don't bounce, you meet interesting people (both on the customer side as well as co-workers), equipment is supplied to perform work as assigned.

Cons

The workload is burnout-inducing, you will get written up over all sorts of things that are outside of your control, uncaring and inflexible management, your just a warm body filling a chair. They won't accommodate handicaps or disabilities in any meaningful way.

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TeKnowledge Response
2y
Thank you for your feedback! We are glad to hear that you've been able to make valuable connections while with Tek. We apologize for your experience with work load and management. We will utilize this feedback as we continue to grow!
2.0
Apr 25, 2023

Foot in

Recommend
CEO approval
Business Outlook

Pros

It's a foot in the door for general IT. Pay is decent now, low for industry though.

Cons

Management is ok, depending. The new rules and metrics put on you by people who don't understand the job are ridiculous. Seems they put hybrid work from home on the line by metrics that are out of your hand. For instance reviews on your cases. A 1 star will disqualify you if you don't receive several 5 stars. This is all dependent on the customer. And if they are aggravated at Microsoft, you get the 1 star. The verbatim may state this specifically but doesn't matter. Get your foot in and get out best advice.

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TeKnowledge Response
2y
Thank you for your valuable feedback. We do apologize for the experience you've had with performance metrics - please ensure to speak to your direct manager regarding how tips & tricks that you may be able to implement to ensure your customer surveys more accurately reflect the service you give rather than the customers' feelings on Microsoft products.
1.0
Apr 17, 2023
Recommend
CEO approval
Business Outlook

Pros

They'll hire anyone Great people at the support engineer level Okay opportunity for those looking to get a start in IT, but do yourself a favor and leave after 6 months

Cons

Clueless upper management Increasing workload, no increase in pay Punish people who do good work by giving them more work Terrible pay

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TeKnowledge Response
3y
Thank you for your comments! At Tek Experts we strive to always learn from feedback - it's part of our value "Learn & Grow". We appreciate your feedback and that you shared it with us. We're pleased to see that you had high-quality colleagues to work with - our "Stronger Together" value in practice. Thanks again!
Viewing 88 - 90 of 4,185 Reviews

Glassdoor has 4,412 TeKnowledge reviews submitted anonymously by TeKnowledge employees. Read employee reviews and ratings on Glassdoor to decide if TeKnowledge is right for you.