TeKnowledge Technical Support Engineer II reviews

3.8

79% would recommend to a friend

(129 total reviews)
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Aileen Allkins

86% approve of CEO

64% positive business outlook

Technical Support Engineer II employees have rated TeKnowledge with 3.8 out of 5 stars, based on 129 company reviews on Glassdoor. This indicates that most Technical Support Engineer II professionals have a good working experience there. TeKnowledge is rated in line with the average (within 1 standard deviation) by Technical Support Engineer II professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

129 reviews
5.0
Oct 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Tek Experts offers a great environment, one of the company's values is "We Care" and they really care not only about their customers but also about their employees, our feedback and opinions are always heard, and they make sure employees are happy. There are so many opportunities to grow and learn, Tek Experts provides the tools for us to develop new skills. I am grateful for being part of this company, I have no doubts to say this is the best company I have ever worked with.

Cons

I would say that the fact that it takes a couple of months to apply to a hybrid position is a downside, however, I understand the reason and consider it's important to go to the office the first months for training and nesting purposes, so that we get used to the work environment and product.

4.0
Oct 24, 2024
Recommend
CEO approval
Business Outlook

Pros

No pressure or stress, learning place

Cons

Management needs to improve, sometimes it is not organized

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TeKnowledge Response
1y
Thank you for your review! We’re glad to hear that you find our workplace low-pressure and a good place for learning. We also appreciate your feedback regarding management and organization. The role of our people managers and leaders is to provide support, coaching, and direction to our teams in all locations. We expect everyone to demonstrate the behaviors of our company values: We Care, Stronger Together, and Learn and Grow. Your insights are important to us, and we appreciate you sharing your experience.
3.0
Oct 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Managers will talk to you when you need help Managers do try to help out with what they can Additional support is very, very knowledgeable Opportunities for growth, such as certification fee assistance is available

Cons

Opportunities for growth do require a certain amount of time of being hired before they can be used Additional support can be slow at times Employees can be stuck with multiple difficult cases Hybrid is available, but very hard to achieve

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TeKnowledge Response
1y
Thank you for taking the time to share your feedback. We're glad to hear that you feel supported by your managers and appreciate the efforts of our knowledgeable support team. It’s great that you value our commitment to growth opportunities, including certification assistance, as we aim to help our team members advance in their careers. We also understand your concerns about the timing requirements for growth opportunities, response times from additional support, and the challenges with multiple difficult cases. We're actively reviewing our support structures and looking into ways to improve accessibility for hybrid work options. Your insights help us identify areas where we can improve, and we're committed to making positive changes. Thank you again for your feedback and for being a valued part of our team.
Viewing 37 - 39 of 129 Reviews

Glassdoor has 4,421 TeKnowledge reviews submitted anonymously by TeKnowledge employees. Read employee reviews and ratings on Glassdoor to decide if TeKnowledge is right for you.