Western Union reviews

There is a major disconnect between what the leadership says to its employees and the public, and what they actually appear to be doing on a daily basis. They are not doing this intentionally. It appears that most of them are just going through the motion because they don’t know what else to do. The management is not positioning the company for growth. They just want to cut costs to stop the share price from falling. Of course, they use flowery language with the media because that’s what they are paid to do. The company has become highly dysfunctional over the years and that’s now made worse by the layoffs. Morale couldn’t be any lower. Knowledge gaps will grow when valuable employees who’ve been with the company for a long time are gone. Any near-term cost savings from reduced headcount will be offset by the operational inefficiencies. Some admirable CxOs take a voluntary pay cut or spend their own money to buy company stock to boost morale and demonstrate confidence during major layoffs; not Western Union leaders. Ironically, I think some of them actually sold shares recently. WU Way that the leadership loves to talk about as the transformative agent for the company is an over-priced re-branding program. I’ve seen this show before with other companies, and it rarely ends well. This company needs radical change and that’s not going to come from shuffling people around at the top and calling the same old thing something different only after making minor changes. It’s time to go big or go home.

The culture was good till May-June, then they got a new site leader. The culture is not good now, The technology used is old. No good test environments slow down delivery. Agile is for name sake.