Western Union reviews

3.4

58% would recommend to a friend

(2,935 total reviews)
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Devin McGranahan

51% approve of CEO

49% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Jul 6, 2021
Recommend
CEO approval
Business Outlook

Pros

smart, motivated employees up to director level

Cons

executive leadership needs to go. rotating door of high priced consultants provide next gen strategy that doesn't get executed.

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Western Union Response
4y
First, thank you for 8+ years of dedicated service to Western Union! We are glad you listed compensation and benefits as pros. Our employees give their best in their work, so we show our care and appreciation through our Global Total Rewards program. However, we are disappointed to hear your feedback on leadership as we understand the significant impact on our employees across the organization. As we continue to drive growth for the company, we will share comments like yours with the appropriate teams.
1.0
May 27, 2021
Recommend
CEO approval
Business Outlook

Pros

Good pay, Company policies (Don't fall for it I have regretted joing WU every single morning I woke )

Cons

1) Dirty Politics: This made work environment hostile for me. Leads have created their own individual groups and Jr Associates and Associates are treated like slaves. It's been specifically mentioned by your lead that do not take help from other group people or else you have to face consequences. WU is loosing good people and also it's Image in the market because of bad people especially Group Leads. 2) No work life balance: Too much work load and lot of pressure from management to complete the work assigned. No prior planning or estimation is made before assigning any task/work. I had to stretch my hours almost every day. 3)Most of the seniors responsible for implemention lack Technology knowledge and skill sets. is outdated as most of the applications are legacy stack no intention for improvement. 4) Micromanagement: Lack of freedom and no employee empowerment. 5) Their is a huge difference between the Job description mentioned during hiring and actually work.

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Western Union Response
5y
Thank you for taking the time to leave a detailed review. We are pleased that you mentioned compensation and company policies as pros! However, we’re sorry to hear that you do not recommend us as an employer. We understand that management can have a significant impact on our employees across the organization. We also want all our employees to feel fulfilled with their work while achieving a work-life balance. We take to heart all the feedback we receive from our employees, and we will share your review with the appropriate teams to help create a better employee and candidate experience. We empower our employees to share their ideas and feedback. As a current employee, we encourage you to share your thoughts through our monthly WU Listens survey and report any concerns through our reporting channels, such as our People Services Portal and Ethics hotline.
1.0
Apr 12, 2021

Great place with few Pathetic Leaders

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to learn. Excellent team.

Cons

Toxic culture within CIO group. Few director level folks in US, are favouring employees from specific community and targeting everyone else who questions thier actions to an extent that they are forced to leave. Credit of team are stolen and projected to senior leadership as work done by bunch of employees who they favor. Competent team members are left so frustrated that they just leave the company. This few leaders feel as if they can do whatever they want while being at helm.

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Western Union Response
5y
Thank you for your review. We're glad that you enjoyed your learning opportunities and working with your colleagues while you were with Western Union! However, we're sorry to hear about the con you listed on leadership. We understand how leadership can have a significant impact on our employees, and so we uphold our leaders to the highest standards. We appreciate all the feedback we receive from both current and former employees, and we will share comments like yours with the appropriate teams.
Viewing 301 - 303 of 2,935 Reviews

Glassdoor has 3,793 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.