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      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      58% would recommend to a friend

      (2,935 total reviews)
      avatar

      Devin McGranahan

      51% approve of CEO

      49% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Senior management

      3.1

      Career opportunities

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Feb 8, 2021

      Mismanaged, misguided. They treat you like a retail money transfer clerk

      Senior fx dealer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free snacks and coffee. That's about it.

      Cons

      poor management with no vision. Middle management is over their head. Low end of salary range. Lots of unnecessary red tape. Nobody wants to take ownership. \

      avatar
      Western Union Response
      5y
      Thank you for sharing your feedback and for 5+ years of hard work at Western Union. We’re pleased that you mentioned benefits like snacks and coffee in the office, however, we’re sorry to hear about the cons you experienced with management, compensation, and office processes. We understand that management can have a significant impact on our employees and so we hold our leaders to the highest standards. We also strive to provide competitive compensation packages based on annually reviewed salary market data and analysis. As we continue to change the way we work to provide a better customer and employee experience, we will share your feedback with the appropriate teams. Should you have additional feedback you wish to share with us confidentially, please email us through careers@westernunion.com.
      2.0
      Dec 24, 2020

      Impossible to Move Up

      Senior compliance officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible work environment, decent pay

      Cons

      Opportunities for advancement are rare and are given to people outside of the team when they occur. Most recently a managers position was given to another manager located in Mexico even though there are several people on the team who are more than qualified for the job and already located in Denver. The manager in Mexico has readily admitted that she is not familiar with the team and it’s processes and will need help getting up to speed. It is repeatedly shown that going above and beyond is not rewarded. Though everyone tries to put on a happy face, team morale has suffered greatly.

      avatar
      Western Union Response
      5y
      First, thank you for 8+ years of service at Western Union! We're pleased that you cited our work environment and compensation as pros! However, we're disappointed to hear about your experience with career growth and management. We strive to provide career opportunities and promotions equally based on knowledge, skills, and contributions. We appreciate all feedback we receive from our employees, and we will share your thoughts with leaders across the organization.
      4.0
      Jun 16, 2020

      Overall, a Pretty Cool Place to Work

      It project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked at the headquarters in Denver, CO. It was a nice, modern work environment. No complaints about salaries and benefits. They had finally started spending money on IT over the last few years I was there. They went from a "keeping the lights on" mentality to "let's get the latest and greatest for our employees."

      Cons

      They've started moving towards a younger demographic there and were doing a lot of reorganizing that left some of the older employees with many years of experience without a job. Some of the hiring decisions made in the last couple of years were suspect at best. There was still some modernization needed in some of their core customer facing systems. Although they are a truly global money transfer business, the competition is getting fiercer and they will need to step things up, especially in the US, to continue to be the front runner.

      avatar
      Western Union Response
      5y
      Thank you for your 10+ years at Western Union! We are happy to see you list a lot of pros, such as work environment, salary, and benefits! We are thankful for all the work our employees do, and so we do our best to take care of them through our Global Total Rewards program. Western Union is currently in the middle of a very transformative time. Following our WU Way, we are changing the way we work to deliver a better customer experience and drive growth for the company. Given our globally-minded nature, we're constantly reviewing key considerations for where our jobs should be located and the demand for the roles we need to continue being a business leader. We take to heart all feedback from current and former employees, and we will share your experience with the appropriate teams as we continue to drive positive change in the company.
      Viewing 304 - 306 of 2,935 Reviews
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