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      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      58% would recommend to a friend

      (2,935 total reviews)
      avatar

      Devin McGranahan

      52% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Reviews by job title

      3K reviews
      2.0
      May 2, 2022

      The company does not value their employees

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good 401k matching and PTO policy (before switching to "unlimited" time off)

      Cons

      Very limited opportunities to get promoted. The biggest bummer is that the company very clearly does not value their existing employees. Somehow, they are fine with paying new hires the same (or more) than existing employees with years of experience, but good luck getting a raise after 3+ years with the company. The company periodically has layoffs and is completely fine throwing generous severance packages around (12 months of salary) but the annual merit increase to people who are staying is 3-4%... no wonder everyone is quitting. The company has monthly employee surveys where you can provide feedback but of course no action is ever taken.

      avatar
      Western Union Response
      4y
      Thank you for providing your thoughts. We are glad you appreciate our 401K match program. We understand planning for the future takes dedication, and we are happy to offer this to employees who choose to participate. We are sorry to read about your cons and that you wouldn't recommend us to others. If you don't feel that your thoughts have been received in our monthly WU Listens survey, we encourage you to share this detailed feedback with your leadership team or connect with HR, who will provide you safe opportunities to listen to your detailed feedback. We strive to provide competitive compensation packages based on annually reviewed salary market data and analysis. We thank you for over nine years of service with Western Union and hope we can provide the support you need to turn around your rating!
      2.0
      Apr 26, 2022

      Not a great place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company offers decent salary and benefits.

      Cons

      Terrible leadership, lack of clear communication and transparency, toxic work environment and many miserable employees around the globe.

      avatar
      Western Union Response
      4y
      We appreciate you providing your review and being with us for 9+ years. You have a significant milestone coming up, so happy #WUAnniversary! We’re thrilled to hear that you appreciate our employee salaries and benefits. Our employees give their best in the work they do for Western Union, so we show our care and appreciation by providing competitive salaries and a variety of benefits. We encourage you to give detailed feedback on our monthly WU Listens survey so that the leadership team can look to improve its communication. If you feel you are working in a toxic environment, we encourage you to connect with our Human Resources group, and they will facilitate a confidential outlet for you to be heard. If you still feel that is not the right avenue, contact our ethics team at wuethics@westernunion.com. We hope your employee experience improves as you head into your next ten years with our organization.
      1.0
      Apr 25, 2022

      Would not recommend

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid working and not much else

      Cons

      Management are cliquey Constantly understaffed, and in turn expected to do 2 peoples jobs with ridiculous targets and ridiculous time constraints End up staying late / working during lunches which is never acknowledged Leadership / management do not listen to feedback given in monthly surveys and fail to discuss these if the results make them look bad Lots of empty promises regarding progression and development Lack of internal opportunities - these only go to the favourites Every small mistake is pointed out to you, yet successes are never acknowledged Complete lack of training for new employees, who are thrown in the deep end, yet management ridicules people for not knowing things they haven't been trained on Lack of clear communication regarding process changes, which take place constantly Lack of flexibility and breathing room in certain roles Rewards given out to favourites for doing nothing

      avatar
      Western Union Response
      4y
      We appreciate you taking the time to share your detailed feedback. We’re genuinely sorry to see that you are disappointed with your experience. We want employees to feel valued, respected, and heard with the same development opportunities. If you don’t feel comfortable sharing your feedback with anyone in your leadership team or in our WU Listens survey, we encourage you to discuss your concerns with Human Resources or contact our Ethics Hotline. Our HR team can help create space for you to feel supported.
      Viewing 394 - 396 of 2,935 Reviews
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      ReviewsWestern Union reviews

      Glassdoor has 3,795 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.