Western Union reviews

3.3

54% would recommend to a friend

(2,929 total reviews)
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Devin McGranahan

46% approve of CEO

46% positive business outlook

Western Union has an employee rating of 3.3 out of 5 stars, based on 2,929 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

3K reviews
2.0
May 1, 2018

Below Par on Engineering and Leadership Throughout WU Digital

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Snacks, open office, 401k matching.

Cons

Wrong people in management. Recently lots of offshoring, stifling turnaround time on development, sync on requirements or issues, and meetings with India folks became very early in the morning or late at night. Lots of architectural dependencies on multiple systems, causing long turnaround of product launches that can bring huge value to the business. High turnover rate in staff and management. Because of this, you are constantly spending time dealing with new folks who need to be brought up to speed. Big changes with each new management that come in, without preparation ahead for the negative impacts that should be so obvious to any good leader with a brain. So either they don't care, or they are not experienced enough to foresee them. Be prepared to work with developers with no clue on how to keep the code base intact. Lots of bugs discovered during UAT phase, and often a fix breaks something else. No accountability when escalations occur, which means weak individuals stay for a long time, slowly decaying any motivation and good culture that's left out of the org. Heavy processes set in place, too many approvals required from various stakeholders before being able to start development or before a launch. The lack of trust is warranted however. So many production bugs found should've been obvious to anyone who knows the business fairly well. Again it's caused by 1) contractors offshore with below average knowledge in the business, 2) product teams are not on the same page in terms of the user experience or prioritization of features. Expect very little before a planned release, something will come up and delay launch. Diversity is lacking. Prepare to feel out of place if you are a hard working individual who wants to do the right things. You will work lots of hours doing ad hoc stuff for your manager that's not expected any place else, mostly because other people are not doing their jobs.

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Western Union Response
7y
Thank you for leaving such a detailed review. We encourage employee feedback at all levels of our organization, and we read each review we receive. We are disappointed to hear of your comments regarding diversity. As a global organization, creating diverse workplaces stands at the core of our company. We are dedicated to providing career opportunities for all who are well qualified, regardless of their gender, race, age, background, or beliefs.
1.0
Apr 28, 2026

Not good place to work

Recommend
CEO approval
Business Outlook

Pros

Cab facility provided Health insurance

Cons

Projects get decommissioned without clear rationale or transparent communication to the teams involved. There appears to be a lack of strategic vision at the leadership level, with the organization leaning heavily on the brand equity built by previous generations of employees and leadership rather than investing in a forward-looking direction. A significant portion of working time is consumed by meetings where accountability and ownership remain unresolved, leading to inefficiencies and delays. Compensation increments and incentives are perceived to be below market standards and not commensurate with employee contributions.

1.0
Sep 30, 2025

Worst Leaders and worst policies

Recommend
CEO approval
Business Outlook

Pros

Nothing. Join only if you want to IMPACT your health. FORGET WORK LIFE BALANCE.

Cons

Leaders keep setting timelines without having the slightest idea if they’re even achievable—completely unrealistic! This 8-hour-on-the-floor for 3 days rule is the worst policy ever. And honestly, the only way to survive in this organization is pure BOOTLICKING, so get ready for that if you actually want to stay.

Viewing 70 - 72 of 2,929 Reviews

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