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      Western Union

      Engaged Employer

      Western Union reviews

      3.3

      54% would recommend to a friend

      (2,928 total reviews)
      avatar

      Devin McGranahan

      46% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.2

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.9

      Senior management

      Western Union has an employee rating of 3.3 out of 5 stars, based on 2,928 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Apr 29, 2019

      Frustrating Bureaucracy and Lack of Accountability

      Senior quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits and OK pay

      Cons

      Morale in Compliance is abysmal - it's all about the appearance of working, not doing anything of actual value. Promotions/company movement is all about who you know, although right now the company is going through a purge so good luck

      avatar
      Western Union Response
      7y
      We appreciate you taking the time to leave a review. We are disappointed to hear of your morale concerns within Compliance. We want each employee to have great job satisfaction at WU. We regularly evaluate market conditions and consider promotions based on a team member’s knowledge, ability & contribution. We encourage employees at all levels to share their concerns with us and take this feedback to heart. We will pass along this information to our leadership teams to help implement positive changes across the organization.
      2.0
      Mar 4, 2019

      Good Company with Bad bosses

      Senior associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good infrastructure , cab facility

      Cons

      Pathetic middle management specially Associate Managers and Managers. Helpless HR, there is no action on coffman's survey. No one is care about the skip level one to one meetings with developers whats going wrong. There are lot of negative feedback still HR didn't take a one to one meetings with employees. Associate manager knows your package and he is the whole responsible to give you hike which would result into bias against your performance. AM's are pathetic.

      avatar
      Western Union Response
      7y
      We have read your feedback regarding our Human Resources team and are disappointed to hear of your perspective. We are committed to fostering a culture across our organization in which employees are able to share their concerns internally. We'd like to understand more about your experience, so if you feel comfortable, please reach out to us at careers@westernunion.com.
      1.0
      Nov 12, 2018

      Most unorganized organization I have ever worked for. No one cares not even the CEO.

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits that’s about it I’m not kidding

      Cons

      Unorganized company ,unprofessional overseas employees, management doesn’t care about employees. No one has a clue to what is going on. Everyone is on a different page day in and day out. Pay cuts! Too much red tape. Everything is a process and takes tooo darn long. God forbid you need a customer issue resolved.

      avatar
      Western Union Response
      7y
      We’re disappointed to hear about your experience and appreciate you taking the time to write a review. We assure you that we care about each and every employee on our team. We also understand the impact that management and leadership have on our employees. As we continue improve our company processes, we will share comments like yours to help influence positive change. If there is confidential feedback you’d like to share, please do so by reaching out to careers@westernunion.com.
      Viewing 79 - 81 of 2,928 Reviews
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      Glassdoor has 3,784 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.