Western Union reviews

3.4

56% would recommend to a friend

(2,930 total reviews)
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Devin McGranahan

49% approve of CEO

48% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,930 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jul 4, 2018

Appalling

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Yes-mens paradise - Every recruiters dream

Cons

- No career progress - Terrible Office Culture of backstabbing - Lack of leadership - Lack of benefits for lower than SR Manager level - No onboarding - Mass turnover of staff

1.0
Mar 11, 2018
Recommend
CEO approval
Business Outlook

Pros

When I first started the company was a good place to work, ever since the CEO Hikmet the culture changed completely.

Cons

They do not recognize talent, they keep the talent boxed where it is, no promotional opportunities. The culture was very abusive here, people will do anything to get ahead. I mean...anything. Better learn Spanish. Quotas are issued after the fact, they cheat you out of your commission. They expect you to buy a new car on your own dollar every few years or you can’t do your job.

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Western Union Response
7y
We are disappointed to hear about your experience. Regarding your comments on promotional opportunities, we assure you that we strive to create a culture of collaboration and support at WU and do our best to provide the resources our employees need to advance their professional development.
3.0
Feb 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits are very good, flexible schedule, enjoyable work environment, laid back atmosphere, easy to go with the flow, overall a great place to work (for the complacent)

Cons

-I'd say that 80% of the managers have no idea how to "people manage." -Upper management is out of touch with the 9-5 employee. -If you work in Operations just be weary. Your job could be outsourced to Vilnius at really any time. -The pay is ok for starters (0-4 years of experience), but any manager who is aggressive about career development is under paid. If one isn't a go-getter then his/her salary is probably in-line with the industry, but any go-getter who stays with WU is essentially taking a big pay cut. An analyst role with a big firm will pay one more than a senior manager role with WU. I guess what i'm trying to say is that there isn't much advancement in terms of salary to be found at WU for a serious career minded employee. The company higher ups like to say that they conduct studies to ensure their pay is in-line with the industry, but they don't understand that top talent needs to be paid MORE than the industry. To put it simply, WU is utterly incapable of keeping top talent because they pay an average wage, and what happens when you pay top talent an average wage? Just ask WU HR, they're kept mighty busy filling and refilling the same positions...

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Western Union Response
7y
Thank you for sharing your feedback about working with WU. We're glad to see you've listed benefits, scheduling, and our company culture as pros! We understand the impact that management has on employee experience, and we will continue to provide them with the resources they need to best support their teams.
Viewing 133 - 135 of 2,930 Reviews

Glassdoor has 3,786 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.