Western Union reviews

3.4

56% would recommend to a friend

(2,930 total reviews)
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Devin McGranahan

49% approve of CEO

48% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,930 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Nov 20, 2018

Western Union USED to be a great company

Recommend
CEO approval
Business Outlook

Pros

Not many anymore.

Cons

Western Union management needs to go back to truly servicing the customer. There are too many exec's that just talk, none mean what they say. It really isn't about the customer, lately it seems it's about telling the employees and customers one thing and doing something completely different. This company is now a glorified compliance company. It's not about increasing revenue, it's about compliance. Everything everyone does stems from compliance. When the government says jump, WU says how high? and then takes it a step further and jumps to the moon. Distancing themselves from any competitor. Then telling everyone they are the best in compliance. Western Union has the mentality they are still the number #1 money transfer company out there and sadly they aren't even top 10 anymore. There is so much competition for "moving money" out there and Western Union doesn't even realize.

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Western Union Response
7y
First of all, thank you for over 10 years of being a WU team member. We're sorry to see your comments on our company culture and mission. We assure you that our purpose of Moving Money for the Better puts the customer at the heart of everything we do. As we continue to grow and innovate, we will keep your feedback in mind. Thanks for taking the time to write a review.
2.0
Oct 15, 2018

Analyst/Sr. Analyst/Lead Analyst (compliance)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Interesting work, decent benefits, some really good people.

Cons

If you want to get ahead, it is rarely based on how you do your job, it's who you are friends with. The boys club network is very alive at WU, at least in compliance. Is every department in compliance like that? No, in some of them it only matters if you are willing to work tons of extra hours for no extra pay, and kiss up to certain people. I did work with some great people here. I also worked in a position that I loved, and was very good at - only to have to leave that department and position because I was told I would never get promoted, because the Director's buddy was going to get it instead (and that my experience didn't matter). And, mine is not the first or last story to have that ending. Finally, just know that as a compliance employee, you will be treated as a minion/peasant by the CEO and his people. After all, they all went to a brand new glitzy building, and stuck compliance a mile away in an old building that has seen better days. Salary and bonus %'s will vary by who you know and, depending on the department in compliance, what your gender is. And yes, the CCO is aware of all of this and chooses to not do anything about it.

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Western Union Response
7y
Thank you for your feedback. I am disappointed to hear about your experience and want you to know that we have worked hard to build a culture where employees can share ideas in all areas of our Company. Compliance is an essential part of our business and the function’s ability to operate with independence is a core strength. Our move has improved our visibility as a leading employer in Denver and significantly upgraded our work environment. Both of our new locations were designed and built to the same progressive standards and principles. They foster camaraderie, promote connectivity, and fuel our passion for innovation. Company performance is the key driver for bonuses throughout the organization, with additional recognition for individual contributions, capabilities and behaviors. While your post is confidential, I take your concerns seriously and would welcome the opportunity to discuss further. - Richard Williams, CHRO
1.0
Aug 20, 2018

Poor Management

Recommend
CEO approval
Business Outlook

Pros

-Work life balance is good for now although it is known that leadership in Real Estate/Finance org are old school and not supportive of work life balance. Leaders focused on optics and expect employees at their desk all day , but do not understand (or care) that business needs require meetings away from the desk or calls that are outside of core work hours. -Company donates money to many charitable causes -Ability to work with people from across the globe

Cons

VP and EVP levels do not understand the bunsiness units they lead. Very out of touch with the actual work that their teams peform. There is a new lean or operational efficiency initiative on a monthly basis that eventually fizzles out because VPs do not have the understanding of the work, leadership skills, or vision to impact change. VP that instituted practices that were huge roadblocks and antithesis to the WU Way lean principles. Many women in the department felt marginalized due to it being a good old boys club. The environemnt was toxic and diversity was not celebrated. WU C-Suite leaders toute their commitment to diversity, but many departments are all white male dominated and create a work culture that does not promote female or minority advancement or engagement. My department did not have any female leaders and only one minority.

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Western Union Response
7y
We are disappointed to hear of your experience, as it does not match the WU core values. We hire and welcome individuals from all walks of life, cultures, backgrounds, and perspectives. We read every single review and take employee feedback seriously and we will share your constructive feedback with our management teams, and if you'd like to, we encourage you to share more feedback confidentially by emailing us at careers@westernunion.com.
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