Capita reviews

3.0

41% would recommend to a friend

(8,153 total reviews)
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Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,153 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Apr 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Capita used to be a good company to work for before Business Management consultants overtook and started causing absolute mayhem. The only good thing about the company is the people who work there (Although the business seems to think otherwise). The good ones are leaving anyway because people who value themselves won't let any corporation treat them as a number on a spread sheet.

Cons

If you enjoy being told to work faster, be quiet, no phones and being questioned about every single thing you do in the office then Capita Employee Benefits is the place to be. This is not your typical office job, it has now turned into a production line with a monitor and a keyboard. Don't expect to be appreciated by the business because you can ALWAYS work faster, better and with no talking (like that time in primary school, remember?). As a result of the change, Capita now has no good working culture, no Christmas Parties, no social events nothing that you expect from a friendly office (see production line reference above).

1.0
May 31, 2016

Shambles

Recommend
CEO approval
Business Outlook

Pros

Great name to have on CV. They also have relatively decent offices and good employee benefits

Cons

Where do i start? There is no team infrastructure to support client requirements. There is a particular manager there who is an utter control freak with no people skills, An absolute nightmare to work with. Senior managers are shy of resolving internal team conflicts and would rather pass the buck. Honestly i do not know how they continue to be employed. Everything seems to have red tape with no one seemingly using common sense. Steer well away from this place. It will make you ill. Just a bunch of different aquired businesses with different cultures and values clumped together under the same umbrella. A breeding ground for bad blood. Worst career move of my life. Obviously on the look out for a new role.

2.0
Apr 19, 2016

Would not recommend.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The work is not too difficult. The employees are pleasant enough. The holiday allowance is decent. There's not a lot else.

Cons

Very, very outdated technology. Pointless dress code, we never saw clients but had to wear formal clothes. Rules which I questioned but was never given a straight answer to. Very strict working hours. Horrible office. Essential internet sites blocked by net nanny. Dull work. Refusal to consider newer technologies and methods. Very bad pay.

Viewing 76 - 78 of 8,153 Reviews

Glassdoor has 8,869 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.