Meltwater reviews

3.5

63% would recommend to a friend

(1,607 total reviews)
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John Box

72% approve of CEO

55% positive business outlook

Meltwater has an employee rating of 3.5 out of 5 stars, based on 1,607 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Meltwater employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
1.0
May 23, 2021
Recommend
CEO approval
Business Outlook

Pros

1. A stepping stone for people with no SaaS sales experience to enter SaaS industry 2. An experience to open more doors for you because you will realise how much better other companies are 3. A place for you if you are a masochist who likes to be tormented mentally 4. What I've learned here is to identify companies with over 50 news articles in the last 30 days

Cons

Where do I begin... 1. The product is a good to have, with many flaws and glitches in the most important features. Churn rate is relatively high, I would say over 60% of clients churn from my knowledge. The clients who will buy this "accessory" are the big enterprises who have extra cash. OR clients who haven't seen what else is out there in media monitoring, until they find out all the limitations to the product (apart from glitches, the product claims to be able to monitor outside insight / public data; but it does not cover contents from websites they haven't established API with, like e-commerce websites, they cannot monitor the contents on these websites even thought the contents are public) 2. The onboarding experience was terrible, you have to set up everything on your own. Even though there are around 20 people in the company in Hong Kong, the company set-up is entirely a start-up firm. 3. The sales methodology is very basic but management seems to take pride in it because it's the easiest way to manage employees (will be further explained below) 4. Management is terrible. They don't understand management means to adopt different ways to groom a talent, but rather, they want you to force yourself to use their ways (not to mention, bad ways) to learn. To give you a better idea, try to visualise a monkey climbing a tree. Now imagine a fish climbing a tree. And this is when management comes in and tell the fish "you have to climb the tree, if you can't, you're not teachable. You have to force yourself to do things that make you uncomfortable in order to learn to climb the tree". 5. Wrong value in defining "learning" - it's a "tough love" environment where you will never feel accomplished and recognised. If you are an individual who loves learning, this isn't a place for you because they make you hate learning. Learning should be fun and learning is the most effective and efficient when it's fun but here, they make it a horrible experience. 6. No relationship building element at all even though it was a sales role. In fact, Meltwater encourages you to be rude to clients because Meltwater people's time is more important than the clients' 7a. They will sell you the dream during the interview but at the end of the day, it is a telemarketer position. If you value relationship building with C-level clients, this is not a place for you. The only time you will need to speak to them is when you pitch them the product and ask them for budget - ALL DONE OVER THE PHONE. After that, C-level individuals won't know who you are, won't be the ones using the product (their subordinates who are on the execution level will be the ones who use the products) and you are always hiding behind the product - like mentioned, a very basic sales methodology with no relationship building element 7b. If you value relationship building, this place will ruin it for you. Director or C-level clients hate Meltwater and they hate you. If you want to do big projects in the future having to sell to the same people, Meltwater will only ruin the relationship for you as they encourage you to be pushy until the client specifically tells you to stop contacting them again 8. You are treated like a kid here. 100% micromanagement with no value added, they don't try to find out why you cannot do something but rather, reinforce that you have to do it in a certain way. Management has 0 problem solving skills in managing employees. That is because top sales get promoted step by step to become a manager. Top sales are great sales but top sales aren't great managers. 9. You are not allowed to have feelings. They give you the most robotic tasks and if you show slight emotions, you are referred to as "not teachable" 10. They hire outgoing people to be trapped in a place that you cannot be yourself

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Meltwater Response
4y
We appreciate that you took the time to detail the problems that you found at Meltwater and want to underline that we take our responsibility as an employer seriously. Leadership development and management training is something that we invest a lot of resources into so we are sorry to hear that your experience fell below your expectations and that the job didn’t fit what you had been looking for. In regards to some of the cons you brought up, our churn rate is a matter of public record as a listed company and is a lot less than 60%. Equally our business was confined to doing meetings on Zoom as covid restrictions would have stopped us from being able to meet people face to face which is typically a part of the latter stages of a sales process. That all said, it sounds like there were a lot of issues and feedback that you’d like to give and we'd like to hear from you to discuss some of the issues you’ve raised. We are always striving to improve as a business and the employee experience forms a central part of that. Please do reach out to Ewan Ross – Senior Director North Asia to discuss further.
1.0
Nov 30, 2016
Recommend
CEO approval
Business Outlook

Pros

If you are one of the very few chosen to be in the inner circle, you may find yourself halfway around the world at your own request to set up an office or run a big program without any prior experience doing so. This presents some big opportunities for a small number of people in the company, primarily (straight white) men. It also presents a lot of problems for the experienced people who have to work with them. The technology and culture suffer because of this.

Cons

Upper management is a huge bromance that's invite-only, and boys-only: the CEO surrounds himself with a hand-selected group of yes-men that came up the Sales ladder. Talented women in Sales are routinely passed over for men who have less experience but more high-five prowess. I have never seen a more sexist company in my career, and was told directly by a senior sales manager that "We only hire hot chicks." Turnover in pivotal senior leadership positions is very high - the ones who stick around are those chosen frat boys who were rocketed up the ladder from the sales organization.

2.0
Feb 5, 2021

Don't Work Here

Recommend
CEO approval
Business Outlook

Pros

⁃ You will meet some of the best people. You’ll have a unique bond with other employees here from the difficulty of the job and the countless hours you’ll spend complaining to each other ⁃ Lots of snacks in the office ⁃ Fun work events and office culture if you’re hitting your numbers and doing well ⁃ You’ll learn a lot and very quickly ⁃ Things are constantly changing which can also be a con it really just depends on what that change is in relation to ⁃ Lots of opportunities for advancement as there is tons of employee turnover, you’ll be sky rocketed into a management position in 6-12 months if you show literally no leadership potential but consistently hit quotas ⁃ If you are interested in further pursuing this role even after reading the cons I have a couple of suggestions: first of all, therapy. Second of all, if you’re looking to get into specifically client success as a role but don’t have the experience - this could be a place to start and anything will be easy afterward. However, for your own mental health, self-esteem, and financial well-being I would NOT recommend staying more than 8 months. Get in, get out, get ahead. This company is not a career move - but rather a strategic move to get to a better job/company after you’ve done your “dirty work”

Cons

⁃ KPIs for bonuses and to get a decent % of commission are incredibly difficult to hit making it impossible to pay your bills on quarters you aren’t consistently hitting quotas (I.e a global pandemic) ⁃ Toxic positivity and overall just toxic culture is rampant... you will be expected to take disrespect from management and not defend yourself. They only promote from within which causes management to believe the way they are treating employees is fair and with respect because they themselves were treated that way. Not understanding that they are also victims of a toxic culture and further perpetuating it. ⁃ Toxic sales culture that drips into the way management treats employees. Sales tactics are deceitful, manipulative, and oftentimes just embarrassingly desperate. Management uses these same tactics to gaslight & manipulate employees. For example, threatening to take away our Christmas vacation if our numbers weren’t better and being told that was something our higher ups could do if they wanted. Then the day before Christmas Eve this person treated it as a favor that they had convinced higher ups to give us this company wide mandated holiday off for us to be grateful toward them. Abhorrent and manipulative tactics will be used to try to gaslight you and force you to work harder. ⁃ Your managers will have no previous leadership experience and it will show in the way they communicate with you. They oftentimes don’t have the proper skills required to be in the positions they are in and because of this there will be tons of unintended disrespect as well as passive aggressiveness, avoidance, and a variety of other general incompetencies. Again, this is not the fault of the CSMs or MDs themselves but rather on the company itself for 1) only promoting from within 2) having such high turn over and having to quickly promote people 3) not having the proper training in communication and leadership the teams here so desperately need 4) not better paying staff so quality employees actually want to stay. ⁃ Expect disrespect, being treated like a toddler, passive aggressive slacks, the expectation of coming in early and leaving late every day, lack of support, lack of training, all for $50k with bonuses and commission. I’m all for working hard but you are in no way shape or form fairly compensated in this role. When I left I negotiated a 60% increase in salary for a similar role at a different company. ⁃ Your clients will hate the software. Some of them will even show you your competitors. Oftentimes they are better. Leadership is so disillusioned from how saturated the market is and how poor the product truly is because they haven’t done a demo or worked in a client facing role in so long they feel justified in their unrealistic sales expectations. ⁃ SMs and MDs get a bad wrap on here when in actuality it’s those above that enable the poor behavior of those they employ. Leadership also places a substantial amount of pressure on those in management which they in turn press on representatives and clients. Burning and churning not only client relationship but also the relationships between managers and employees. Some of leadership needs to be gutted out and replaced with outside hires to see real systemic change. But that isn’t the “Meltwater way” ⁃ There is absolutely no diversity in any of the Meltwater offices ⁃ This is not a company for business professionals. It’s a bunch of 20 somethings running around with absolutely no idea what they’re doing. I’m grateful for the opportunity to work here because now I know what type of company I’d NEVER want to work for again and what to look for in a future employer ⁃ After 6 months in to my role with this organization I was told we were hiring and to let my friends know, I remember thinking “why would I want my friends to be unhappy?” This isn’t a place I would recommend to my friends or any other human being for that matter. Most people feel disrespected at the end of their final interview with Meltwater (they try to get under your skin). They’re showing you who they are from the start. If you’ve gotten that far and are reading this review ask yourself: “do I really want to work for this company?” The answer should plainly and simply be: no. As noted in a previous review people who enjoy working here probably have Stockholm syndrome.

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Meltwater Response
4y
Thanks for your note and feedback. We are sorry that you've had this experience, but with over 200 employees being with the company for over 10 years, we take great pride in knowing that Meltwater can be a great long term fit for a lot of the people we bring on board. Continuous improvement is central to culture at Meltwater. We value your feedback and continually re-examine our processes based on feedback like yours.
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