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      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      58% would recommend to a friend

      (2,935 total reviews)
      avatar

      Devin McGranahan

      51% approve of CEO

      49% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Senior management

      3.1

      Career opportunities

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      3.0
      Feb 6, 2020

      Overall market share is declining

      Senior strategic sourcing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Well funded. Money transfer transactions are still very profitable.

      Cons

      Lagging many digital competitors in the space.

      avatar
      Western Union Response
      6y
      Thank you for taking the time to leave a review and we love how you appreciate the importance of moving money for better! This is the purpose behind everything we do in the company. However, we are disappointed to hear that you feel this way about our shareholder value. Our organization is currently in the middle of a very transformative time, changing the way we work to improve the customer experience and drive growth for the company. We understand your concern regarding WU’s future, but we can assure you that our leaders and employees are working together to improve our collaboration, communication, and culture to help maintain the company’s stance as a market leader in cross-border and cross-currency money movement. We appreciate your feedback and will bring it up to the appropriate teams as we work to create positive change in the organization.
      3.0
      Sep 26, 2019

      WUBS Sales Role

      Business development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good office environment for the most part. Lots of staff social outings. Good sales compensation if your in the right vertical. Solid company with Global reach.

      Cons

      Large focus on sales forecasting. You will spend countless hours ensuring your predicted sales numbers are accurate. Toxic environment within sales leadership. One bad apple can ruin the cart.

      avatar
      Western Union Response
      6y
      We appreciate your taking the time to leave a review. We're happy to hear that you have had a positive experience overall with WU and listed our company culture as a pro! We are disappointed to hear of your negative experience in your role. We take all feedback that our employees provide to heart and will share it with the appropriate team.
      2.0
      Sep 18, 2019

      Not a 'fintech' company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Diverse teams Work life balance

      Cons

      Still using legacy applications Lack of training opportunities Poor culture of innovation Lack of human resource governance

      avatar
      Western Union Response
      6y
      We're glad that you have taken the time to leave a review. We couldn't agree with you more - diversity is a focus point at WU and we're glad to see you acknowledge that too. However, we are disappointed to hear of your experience with training and culture, among others. We welcome you to share more information regarding your experience by emailing us at careers@westernunion.com. Please know that any information you share with us will be confidential, but we welcome all feedback and take to heart what our employees share with us.
      Viewing 310 - 312 of 2,935 Reviews
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      Glassdoor has 3,793 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.