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      Western Union

      Engaged Employer

      Western Union reviews

      3.3

      54% would recommend to a friend

      (2,926 total reviews)
      avatar

      Devin McGranahan

      46% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.2

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.9

      Senior management

      Western Union has an employee rating of 3.3 out of 5 stars, based on 2,926 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Oct 14, 2019

      Beware...do your due diligence, fear based /toxic culture, no strategy for growth, layoffs continue

      Human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      work life balance - very little work gets done before 8am or after 5pm US time - and never on the weekends.

      Cons

      Toxic work environment where top leaders only look out for themselves. HR does not play a strategic role in enabling business results, transformation is a sham for lack of innovation and inability to develop and execute on a growth strategy. Merely cost cutting exercises year after year. HR is a function that has no vision or strategy and is stagnating in its ability to support employees. There are no pay rises for Directors and above and there are no promotions. Extreme cost cutting in all facets of the business. This is not a high performance culture at all and employees operate in fear based protectionism!

      avatar
      Western Union Response
      6y
      Thank you for your three years of contribution to the company! We want every employee to have a healthy work-life balance, so we are happy to see you agree. However, it’s disappointing to read your cons. As we continue to evolve our company, we are coming from a position of steady growth, and we can realize much more by changing the way we work, to ensure we retain and build on our strength as a leader in cross-border, cross-currency money movement. Our HR function is changing to a “people” approach, to better enable the success of each employee. We strive to provide opportunities for all based on knowledge, skills, and abilities and regularly reward performance for individual contributions and high-value results. We will share your concerns with others on our leadership team and we encourage you to continue using our monthly WU Listens survey to provide ongoing, thoughtful feedback. - Richard Williams, Chief People Office
      2.0
      Oct 9, 2019

      Total joke

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Location is the only pro at this company.

      Cons

      Product Management here is a fancy term for project management. Worse, task management. People from the top down have no vision or point of view of their own and are merely executing someone else’s demands 24/7. Because of lack of vision, escalations are frequent and misinterpretations aplenty. People work ridiculous hours, joining calls with India as early as 8 and not hanging up for the day until midnight. Talent is subpar. It takes 20 people on a call to get a status because no one understands how to use a dashboard. Engineers are mostly in India and super junior, and need to be spoonfed what to do. The few design and product stars that have brought vision and analytical acumen to the company were never rewarded by the inept leadership and are on their way out. It makes me angry to think how much time I’ve wasted at this company, for a fraction of the pay of a tech company. If you interview here, I hope you probe on vision and impact, and ask how leadership measures its own performance.

      avatar
      Western Union Response
      6y
      We are disappointed to hear about your feedback, and we take this to heart as we want to ensure we are effecting positive change across the organization. We understand that leadership has a great impact on the organization, so we hold ourselves and our leaders to the highest standards of integrity. First, we want to recommend reaching out to your manager to discuss your experience. However, if you are not comfortable doing this, we do offer other avenues like sharing through our WU Listens program or by emailing us at careers@westernunion.com, where everything you share will be confidential. For now, we will move forward with sharing this feedback with the appropriate teams.
      3.0
      Sep 27, 2019

      Layoffs are a regular part of life

      Human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall the organization is filled with positive dedicated employees. Those employees work hard to achieve the daily needs of the organization.

      Cons

      Western Union does layoffs frequently. You can expect that you will impacted by a layoff at some point. The organization seems to do these mass reductions every few years. Do not get comfortable in your position as it could be eliminated at any time.

      avatar
      Western Union Response
      6y
      First, thank you for your 3+ years at WU! We greatly appreciate your hard work and dedication to your role. We're glad to see you list our employees as a pro and have recognized their positive impact to the organization - we couldn't agree more! As we are currently going through a very transformative time for our company, evaluating our and changing our operating model, we're committed to treating our community, customers and employees, with uncompromising dignity and respect, regardless of the reason, impact to our workforce, or the timing.
      Viewing 43 - 45 of 2,926 Reviews
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