Is TP a good company to work for as a Technical Support?

Technical Support professionals working at TP have rated their employer with 4.0 out of 5 stars in 533 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Technical Support Jobs at TP now and start preparing for your job interview by browsing frequently asked Technical Support interview questions at TP .

Does TP pay Technical Support employees well?

Technical Support professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 533 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Technical Support salaries at TP.

How happy are Technical Support professionals working at TP?

79% of Technical Support employees at TP would recommend their employer to a friend. This rating has decreased by 3% in the past 12 months. Technical Support professionals have also rated TP with a 3.9 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13887) , Customer Service Representative (CSR) (5150) , Customer Service Agent (2590) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1409) , Content Moderator (1263) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2008 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1751 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1499 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1248 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3851 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2479 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 395 reviews)); "Long hours accompanied with the days off split off in a week (9 hours work shifts containing 1" ((in 292 reviews))

TP Technical Support reviews

4.0

79% would recommend to a friend

(533 total reviews)

Jorge Amar

93% approve of CEO

77% positive business outlook

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Technical Support employees have rated TP with 4.0 out of 5 stars, based on 533 company reviews on Glassdoor. This indicates that most Technical Support professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Technical Support professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

533 reviews

2.0

Sep 26, 2017

Technical Support

Technical support

Recommend

CEO approval

Business Outlook

Pros

Probably only reason why foreigners stay little longer in a company is a bit above avarage salary + bonus

Cons

- Unprofessional managment - you are getting calls out of your language, customers which only speak their own language, frustrating as for an agent as fir customer. Company only cares to get money from their clients - Apple, Microsoft and so on, not to help individual customer. Zero care for customer and agent.

TP Response

8y

We are sorry to hear that you felt that way. Our aim is to provide our employees a professional environment wherein they are treated well, listened to and given support while being productive at work. Thank you for being candid with your review and we will make sure to take all these into consideration moving forward. All the best!

3.0

Mar 9, 2017

Working in Teleperformance Hellas

Technical support

Recommend

CEO approval

Business Outlook

Pros

Standard salary,insurance.Good for entry level jobs,please do not stay more than 3 years.Even if you moved to management department,then depend on the department, you decide stay for more or not.In general this is good job to learn something especially if you do IT support,and if you are not from this field.You will see where to move after and what to learn (IT certificates) in order to take good IT support job with good salary.You have you break 45 minutes(for 8 hour job). This is good job for someone who want to learn something or change occupation,good departments with foreign languages support.Equipment is good,clean and safe environment.

Cons

No professional training,time management skills very strict,under pressure most of the time,managers are rude,you are like in army,work environment not friendly , I mean the people,keep all employees in a big distance from you in order to protect your nerve system,do not create friends,relations etc,inside your department ! never! Do not socialize too much with the company events..,most of them are for theater reasons..Keep in distance and balance in 50-50 with people.Staying on phone after 3 years it could burn you mind....Spaces are closed like in the incubator for chicks.No good vacation time at all !But you will have your weekend,have to be prepaid work on Christmas,Easter,national holidays.

TP Response

7y

We appreciate your honesty and we clearly do not tolerate this incident in the workplace. We see to it to treat all employees the same and provide them with adequate training in a professional but fun environment. We hope you can share this with us via http://bit.ly/TPHR-newform to address the issue. Thank you.

2.0

Feb 13, 2017

Good for Entry-level

Technical support

Recommend

CEO approval

Business Outlook

Pros

Easy to get hired; Flexibility in schedule (compared to other call centres); Strong corporate culture; Coworkers are the best part of the job.

Cons

Low pay; Management's complete dismissal of the concept of morale, which is nonexistent among employees; The job itself is stressful; High turnover; Slow advancement; Extremely inefficient HR department.

TP Response

7y

We are sorry to know that you felt that way. Our goal is to see to it our employees are compensated properly while given the opportunity to maintain their work-life balance, enjoy their job and receive great benefits. We also ensure to provide a professional work environment for our employees and ensure they are given plenty of chances for career advancement.

Viewing 481 - 483 of 533 Reviews

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Working in Teleperformance Hellas

Good for Entry-level

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